Coresonant Systems Technical Support Executive Interview Questions and Answers

Q1. Why are you looking for a change?
Ans. 
Seeking new challenges and growth opportunities in a different organization.
• Looking for a change to expand my skill set and knowledge.

• Seeking a more challenging role that aligns with my career goals.

• Wanting to work in a different industry to gain new experiences.

• Desire to work in a company with a better work-life balance.

• Seeking better compensation and benefits.

• Wanting to work in a more supportive and collaborative tea
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Q2. What are your salary expectations?
Ans. 
I expect a competitive salary based on my experience and skills.
• I am looking for a salary that reflects my qualifications and the responsibilities of the role.

• I have researched the average salary range for Customer Service Executives in this industry.

• I am open to negotiation and would like to discuss the salary package further.

• I believe that fair compensation is important for job satisfaction and motivation.
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Q3. Share details of your previous job.
Ans. 
I worked as a Customer Service Executive at XYZ Company.
• Handled customer inquiries and complaints via phone, email, and chat

• Provided product information and resolved customer issues

• Maintained accurate records of customer interactions and transactions

• Collaborated with other departments to ensure customer satisfaction

• Received positive feedback from customers for excellent service

• Achieved monthly targets for customer sati
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Q4. Why should we hire you?
Ans. 
I have excellent communication skills, a strong customer focus, and a proven track record in delivering exceptional customer service.
• I have a friendly and approachable demeanor, which helps me build rapport with customers.

• I am a good listener and can empathize with customers' concerns and needs.

• I am highly organized and can handle multiple tasks efficiently.

• I have a problem-solving mindset and can think quickly on my f...read more
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Q5. Tell me about yourself.
Ans. 
I am a dedicated and experienced Customer Service Executive with a strong background in providing exceptional customer support.
• Over 5 years of experience in the customer service industry

• Proficient in handling customer inquiries, complaints, and resolving issues

• Skilled in building positive relationships with customers

• Excellent communication and problem-solving skills

• Ability to work well under pressure and in a fast-pace
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Q1. What are your salary expectations?
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Q2. Share details of your previous job.
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Q3. Why should we hire you?
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Q4. Why are you looking for a change?
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Q5. What are your strengths and weaknesses?
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Q6. Tell me about yourself.
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Q1. Technical questions related to my profession
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Q1. Tell me about your self
Ans. I answered this question briefly as i understood that they wanted to check how i am framing my sentences and vocabulary skills. I was told the next day i didnt make it because i didnt ask any questions back like a TWO way conversation. I was trained to ask questions back and make it sound like a conversation if it was a mock call. I was only answering what i was asked and they failed me this round.
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Q2. Why Amex? Why did you relocate from Dubai to india.
Ans. I joined a zoom call with two employees along with the host. As i started to answer this question, i was interrupted as the interviewee had to take a phone call. Once she was done with her call, even before i could continue my answer i was asked if i was nervous, to which i replied that i was giving honest unprepared answers and i am not nervous at all. Upon finishing my answer, there was blank silence from the other s...read more
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Q1. They ask very quick question like, why you wanna switch & would you be able to work in shifts.
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This was like, V&A round.
Quite easy you are doing it with focus.

Q1. Tell me about yourself?
Ans. 
I am a dedicated and experienced Customer Service Executive with a strong focus on providing exceptional customer support.
• I have over 5 years of experience in the customer service industry.

• I am skilled in handling customer inquiries, resolving complaints, and providing product information.

• I have a proven track record of maintaining high customer satisfaction ratings.

• I am proficient in using customer service software an...read more
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Q2. Why did u leave last company?
Ans. 
I left my last company due to limited growth opportunities and a desire for a new challenge.
• Limited growth opportunities

• Desire for a new challenge
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Q1. What is your weakness and how did you cope it
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Q2. What was the most difficult call you got in your job and how dod you handle it
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Q1. Salary drawn in current organization
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Q2. Why you want to join American Express?
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Q1. A paragraph was given to me. I was asked to read it for 2 mins and they would remove it from the screen and ask me questions from the paragraph and answers must be relevant to the paragraph. A mock call si...read more
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Q1. Why you want to join Amex? Tell about your hobbies.
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Q2. When I informed I like cooking and it is my hobby. Interviewer asked, "what can can you cook?"
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Q1. Would you be comfortable doing night shifts? Who do you live with? What does your father do?
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Q2. Travel is in boom. Why are you quitting now?
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Q1. Tell me about yourself
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