ContinuServe Softech India Process Associate Interview Questions and Answers

Good and easy test. Maths and some reasoning questions.

Q1. What do you understand by Customer care executive
Ans. 
A customer care executive is responsible for providing assistance and support to customers regarding products or services.
• Responsible for addressing customer inquiries and resolving issues

• Provide information about products or services

• Assist customers with placing orders or making changes to existing orders

• Handle complaints and ensure customer satisfaction

• Maintain records of customer interactions and transactions
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Q2. Explain your hurdles in the Job
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My hurdles in the job include adapting to a new team dynamic, learning new technologies, and managing a heavy workload.
• Adapting to a new team dynamic can be challenging, especially if there are communication or personality differences.

• Learning new technologies requires time and effort to become proficient, which can be a hurdle when trying to meet deadlines.

• Managing a heavy workload can lead to stress and burnout if no
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Q1. Basic Questions related to RPA
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Q1. What is dependency injection
Ans. 
Dependency injection is a design pattern in which components are given their dependencies rather than creating them internally.
• Dependency injection helps in achieving loose coupling between classes.

• It allows for easier testing by providing a way to mock dependencies.

• There are three types of dependency injection - constructor injection, setter injection, and interface injection.
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Q1. Explain solid principles
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SOLID principles are a set of five design principles that help make software more maintainable, flexible, and scalable.
• Single Responsibility Principle (SRP) - a class should have only one reason to change

• Open/Closed Principle (OCP) - classes should be open for extension but closed for modification

• Liskov Substitution Principle (LSP) - objects of a superclass should be replaceable with objects of its subclasses without a...read more
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Q1. Tell me about your self? Qualifications? Why to do Bpo & what is bpo?
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Q1. Are you comfortable in domestic language? How much language you know? Hindi is must And the interview questions is easy You can crack easily
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Q1. Why you do work in athena?
Ans. 
I work in athena because of its innovative solutions and strong reputation in the industry.
• I am passionate about working in a company that is at the forefront of healthcare technology.

• athena's commitment to improving patient care aligns with my own values and goals.

• The company's track record of success and positive customer feedback is impressive.

• I believe in the potential of athena's products to revolutionize the heal...read more
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Q1. Tell me something about customer service or sales products
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Customer service is the provision of assistance and support to customers before, during, and after purchasing a product or service.
• Customer service is crucial for building and maintaining customer relationships.

• It involves addressing customer inquiries, resolving issues, and providing product information.

• Sales products refer to the goods or services being sold to customers.

• Sales executives play a key role in promoting ...read more
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