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Cognizione Consulting & Solutions Customer Support Interview Questions and Answers

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I applied via Recruitment Consultant and was interviewed in Nov 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What is e commerce?
  • Ans. 

    E-commerce refers to the buying and selling of goods and services online.

    • Online transactions

    • Electronic payments

    • Virtual storefronts

    • Examples: Amazon, eBay, Shopify

    • 24/7 availability

    • Global reach

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I want telephonic interview

Interview Questionnaire 

1 Question

  • Q1. About future goals, job profile, customer handling

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident
Be comfortable
Be flexible for shift timings
Patience is the key, & its very important to be patient in this field
Good Communication skills
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Jan 2025.

Round 1 - Group Discussion 

They ask you some questions about yourself ,and check your confidence .

Round 2 - HR 

(1 Question)

  • Q1. About your future plan ,why you want to join the company .
Round 3 - One-on-one 

(1 Question)

  • Q1. Your expectation from the job ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and there is nothing to worry . Answer them with confidence and try to make them short and simple .try to wear formal or semi formal that's it.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - One-on-one 

(1 Question)

  • Q1. Self intro, technical round

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Very easy questions were asked

I applied via Company Website and was interviewed in Aug 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What? Jobs Rules And How Customer Support
  • Ans. 

    Customer support jobs involve following rules and providing assistance to customers.

    • Customer support jobs require following company policies and procedures.

    • Customer support representatives must have good communication and problem-solving skills.

    • They should be knowledgeable about the products or services they are supporting.

    • Customer support agents need to be patient, empathetic, and able to handle difficult customers.

    • Th...

  • Answered by AI
  • Q2. How To Job My Customer Support Is People's Helping

Interview Preparation Tips

Interview preparation tips for other job seekers - This Job's Tech Mahindra Is Best Company 👌 So Happy This Company Interviewe

Thank You
Basavaraj
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Self introduction
Round 2 - operation round 

(1 Question)

  • Q1. Previous work experience, communication skills
Round 3 - Assessment 

(1 Question)

  • Q1. English grammar

Interview Preparation Tips

Interview preparation tips for other job seekers - good

I applied via Recruitment Consultant and was interviewed before Sep 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Derivatives, fees and commission

Interview Preparation Tips

Interview preparation tips for other job seekers - Read all financial markets related concepts and little information on advance Excel

I applied via Campus Placement and was interviewed before Jul 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

It was difficult aptitude test. One need to be well versed in aptitude and coding ( any programming language).

Round 2 - Technical 

(1 Question)

  • Q1. I don't know i didn't pass aptitude test

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well as the test is hard to crack.

I applied via Recruitment Consultant and was interviewed before Oct 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. How important is for you to celebrate Christmas?
  • Ans. Basically here they wanted to know if you would be flexible enough to work on Christmas day. The reason because December happens to be a crucial month for year end and the workload is overwhelming. So the crux of the question is you only get one day leave for Christmas I.e Christmas day else you are asked to work. It may happen that your leaves are not approved at all the rest of the days depending on the situation. Ha
  • Answered Anonymously
  • Q2. How often have you been given negative feedback?

Interview Preparation Tips

Interview preparation tips for other job seekers - They want to know how flexible you are and will you be available for business as and when required. That includes stretched hours, overtime.

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