Cloud4C Interview Questions and Answers

Q1. Related to commvault backup
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Q2. What is the architecture of Commvault?
Ans. 
Commvault's architecture is a scalable, modular framework designed for data protection and management across diverse environments.
• Commvault uses a client-server architecture, where clients (agents) communicate with a central server (CommServe).

• The CommServe acts as the control center, managing backup policies, schedules, and reporting.

• Media Agents handle the data transfer between clients and storage, optimizing perform...read more
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Q1. How to stop tenant DB in HANA
Ans. 
To stop a tenant DB in HANA, you can use the SAP HANA studio or SQL commands.
• Use SAP HANA studio to stop the tenant database

• Alternatively, you can use SQL commands like 'ALTER SYSTEM STOP DATABASE '

• Make sure to have the necessary permissions to stop the database
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Q2. Self introduction
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Q3. Why you choose BASIS
Ans. 
I chose BASIS because of my interest in managing SAP systems and ensuring their optimal performance.
• Passion for managing SAP systems

• Interest in ensuring optimal performance

• Enjoy troubleshooting and problem-solving

• Opportunity for career growth and development
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It lasted 40 minutes and had generic questions

20 minutes, just a tree question

Q1. Can you please Introduce yourself
Ans. 
I am a data engineer with 5 years of experience in designing and implementing data pipelines for various industries.
• 5 years of experience in data engineering

• Proficient in designing and implementing data pipelines

• Worked with various industries such as e-commerce and healthcare
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Q2. Multiple situational questions-they need to know your strategic and communication skills
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Q1. Tell what role Customer service plays in an organisation?
Ans. 
Customer service plays a crucial role in an organization by ensuring customer satisfaction and loyalty.
• Customer service acts as a bridge between the organization and its customers, addressing their queries, concerns, and complaints.

• It helps in building strong relationships with customers, leading to increased customer loyalty and repeat business.

• Customer service plays a vital role in maintaining a positive brand image ...read more
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Q2. What skills are required for a person to provide a high quality of customer service to the stakeholders?
Ans. 
Skills required for providing high quality customer service to stakeholders
• Excellent communication skills to effectively interact with stakeholders

• Empathy and understanding to address customer concerns and needs

• Problem-solving skills to resolve issues and provide solutions

• Product knowledge to provide accurate information and guidance

• Time management and organizational skills to handle multiple tasks efficiently

• Patience ...read more
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Q1. How do you tackle challenges at work? Targets, inter team frictions, long hours of work?
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Q2. What do you know about the growth prospects of an employee in the customer service unit of a company?
Ans. 
The growth prospects of an employee in the customer service unit of a company are generally positive.
• Customer service is a crucial department in any company, as it directly interacts with customers and plays a vital role in customer satisfaction.

• Employees in customer service can gain valuable skills in communication, problem-solving, and conflict resolution, which are transferable to other roles within the company.

• Ther...read more
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Q3. As an customer service executive, on a call or interaction with the customer, you had to deal with severe dissatisfaction or anger, or a problem that cannot be immediately solved? How did you handle that?
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Q1. You are not fresher. Why should you be chosen over a fresh graduate?
Ans. 
Experienced candidates bring valuable skills, knowledge, and expertise that fresh graduates lack.
• Experienced candidates have a proven track record of success in similar roles.

• They possess a deep understanding of CRM strategies, tools, and best practices.

• Experienced candidates can bring insights and innovative ideas based on their past experiences.

• They have developed strong problem-solving and decision-making skills ove...read more
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