Citizens Alliance Service Delivery Manager Interview Questions and Answers

Q1. What are the challenges you faced during development.
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Q1. What is your salary expectation
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Q1. Quesrions were mostly based on my previous banking knowledge
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Q2. Team handling and operational work details
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Q1. Same as above but mostly detailed and extensive questions about banking processes
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Q1. Share details of your previous job.
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Q1. Explain a value added project delivered and what is the impact
Ans. 
Implemented a new ticketing system to streamline support processes
• Researched and selected a suitable ticketing system based on company needs

• Customized the system to align with existing workflows and processes

• Provided training to staff on how to use the new system effectively

• Monitored and evaluated the impact of the new system on response times and customer satisfaction

• Resulted in a 20% decrease in average resolution ti...read more
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Q2. If you have to set up a new process from a client, what approach would you follow
Ans. 
I would start by understanding the client's requirements, documenting the process, identifying stakeholders, creating a project plan, implementing the process, and continuously monitoring and improving it.
• Understand the client's requirements and objectives

• Document the process flow and key steps

• Identify stakeholders and their roles

• Create a project plan with timelines and milestones

• Implement the process with clear commun...read more
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Q1. What was your biggest learning in your career?
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Q1. Why have you left your lst few jobs in a succession of 2 to 2 and a hlaf years each?
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They gave a case study which i presented well. But Interviewer was not having any clue what he is asking for. He just wants to prove himself like he knows all the process. Glad i didnt made a decision to join

Q1. Surbhi Singh took the interview and she was asking all irrelevant question which was not my technology she just want to show off what she know very rude .
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Q1. Describe a campaign executed
Ans. 
Executed a social media campaign to promote a new product launch
• Developed a creative concept and messaging strategy

• Identified target audience and selected appropriate social media platforms

• Created engaging content including videos, graphics, and influencer partnerships

• Monitored and analyzed campaign performance using analytics tools

• Adjusted strategy based on data insights to optimize results
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Q2. Key challenge faced with a project and how you salt with it
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