CES Fraud Analyst Interview Questions and Answers

If the user does not receive OTP to access their profile, they should first check their internet connection and then contact customer support.

• Check internet connection to ensure OTP delivery

• Contact customer support for assistance

• Verify contact information for accuracy

• Consider alternative authentication methods

If the user is unable to use the card, they may experience inconvenience, potential financial loss, and may need to contact the card issuer for assistance.

• User may face inconvenience in making purchases or transactions

• User may incur financial loss if unable to access funds on the card

• User may need to contact the card issuer for assistance or to report the issue

To identify whether the access was done by the member or the scammer, analyze login patterns, IP addresses, device information, and behavior.

• Analyze login patterns - look for unusual login times or frequency

• Check IP addresses - compare the location of the access to the member's usual locations

• Review device information - see if the device used for access matches the member's known devices

• Monitor behavior - look for any