Search

Interview Questions

  • Reviews
  • Salaries
  • Interview Questions
  • About Company
  • Benefits
  • Jobs
  • Office Photos
  • Community
+ Contribute
notification
notification
Login
Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by CAMS Team. If you also belong to the team, you can get access from here

CAMS Verified Tick

Compare button icon Compare button icon Compare
3.7

based on 1.7k Reviews

Play video Play video Video summary

Filter interviews by

CAMS Customer Service Manager Interview Questions and Answers

Updated 2 Jul 2024

CAMS Customer Service Manager Interview Experiences

2 interviews found

Customer Service Manager Interview Questions & Answers

user image Anonymous

posted on 2 Jul 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. About your self
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - na

Customer Service Manager Interview Questions & Answers

user image Anonymous

posted on 27 May 2022

I applied via Company Website and was interviewed before May 2021. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. About ourself and tell about briefness about previous job experience
    • Add your answer
  • Q2. Tell about one topic of customer care
  • Ans. 

    Handling customer complaints

    • Listen actively and empathize with the customer

    • Apologize for the inconvenience caused

    • Offer a solution or compensation

    • Follow up to ensure customer satisfaction

    • Train employees to handle complaints effectively

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Very good atmosphere and get knowledge

Customer Service Manager Interview Questions Asked at Other Companies

asked in Hyundai Motor India Limited
Q1. How you will deal a Customer when our service regarding his car w ... read more
View answers (8)
asked in Muthoot Finance
Q2. How to convince the customer that muthoot is best
View answers (2)
asked in ICICI Lombard General Insurance Company
Q3. How to handle customer and dealer channels
View answers (3)
asked in Hyundai Motor India Limited
Q4. Do you have basic computer knowledge?
View answers (5)
asked in Concentrix Corporation
Q5. How would you explain how the sky looks like to a blind person?
View answer (1)
View All

Top trending discussions

View All
Interview Tips & Stories
2w
creamytaro
Verified Icon
·
works at
TCS
Advice for getting more calls from recruiters
Dear All, Currently, I am on notice period, only 45 days left for my last working day. I have been updating my resume with Keyskills and updating my profile in Naukri and LinkedIn. But I am not getting calls from the recruiters. Any tips or advice would be helpful 😊 Help me to get more calls
Got a question about CAMS?
Ask anonymously on communities.

Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

American Express user image Meh Shh

posted on 16 Mar 2022

I applied via Recruitment Consulltant and was interviewed in Feb 2022. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. I answered this question briefly as i understood that they wanted to check how i am framing my sentences and vocabulary skills. I was told the next day i didnt make it because i didnt ask any questions back like a TWO way conversation. I was trained to ask questions back and make it sound like a conversation if it was a mock call. I was only answering what i was asked and they failed me this round.
    • Answered by Meh Shh
    View 1 more answer
  • Q2. Why Amex? Why did you relocate from Dubai to india.
  • Ans. I joined a zoom call with two employees along with the host. As i started to answer this question, i was interrupted as the interviewee had to take a phone call. Once she was done with her call, even before i could continue my answer i was asked if i was nervous, to which i replied that i was giving honest unprepared answers and i am not nervous at all. Upon finishing my answer, there was blank silence from the other s...
    • Answered by Meh Shh
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Make sure you do not end up working under people who dont value your time and experience.
Make sure to voice your experience so that women like the one who interviewed me do not represent Big organisations like that

Customer Service Executive Interview Questions & Answers

American Express user image Anonymous

posted on 2 Feb 2023

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself?
  • Ans. 

    I am a dedicated and experienced Customer Service Executive with a strong focus on providing exceptional customer support.

    • I have over 5 years of experience in the customer service industry.

    • I am skilled in handling customer inquiries, resolving complaints, and providing product information.

    • I have a proven track record of maintaining high customer satisfaction ratings.

    • I am proficient in using customer service software an...

    • Answered by AI
    Add your answer
  • Q2. Why did u leave last company?
  • Ans. 

    I left my last company due to limited growth opportunities and a desire for a new challenge.

    • Limited growth opportunities

    • Desire for a new challenge

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident n carry a smile on ur face. This will be a must.

Customer Service Executive Interview Questions & Answers

American Express user image Anonymous

posted on 23 Mar 2023

Interview experience
2
Poor
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Feb 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What is your weakness and how did you cope it
    • Add your answer
  • Q2. What was the most difficult call you got in your job and how dod you handle it
    • Add your answer

Interview Preparation Tips

Topics to prepare for American Express Customer Service Executive interview:
  • Situation
Interview preparation tips for other job seekers - Its very imp to be confident in the job interview otherwise you will not be able to clear the interview and never say anything wrong about your last company otherwise they would never hire you

Customer Service Executive Interview Questions & Answers

American Express user image Anonymous

posted on 6 Aug 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jul 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Salary drawn in current organization
    • Add your answer
  • Q2. Why you want to join American Express?
    • Add your answer
Round 3 - VnA 

(1 Question)

  • Q1. A paragraph was given to me. I was asked to read it for 2 mins and they would remove it from the screen and ask me questions from the paragraph and answers must be relevant to the paragraph. A mock call si...
    • Add your answer
Round 4 - Technical 

(2 Questions)

  • Q1. Why you want to join Amex? Tell about your hobbies.
    • Add your answer
  • Q2. When I informed I like cooking and it is my hobby. Interviewer asked, "what can can you cook?"
    • Add your answer
Round 5 - Technical 

(2 Questions)

  • Q1. Would you be comfortable doing night shifts? Who do you live with? What does your father do?
    • Add your answer
  • Q2. Travel is in boom. Why are you quitting now?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are seeking a role in Customer Service. Your communication skills need to be good. Be confident and explains your previous/current roles with enthusiasm. Agree to their conditions, e.g. nights shifts, Work from office and all. Remember you are asking for a job, be humble and do not put up your demands.

Customer Service Executive Interview Questions & Answers

American Express user image Kashif Islam

posted on 23 Mar 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Mar 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
    • Add your answer

Customer Service Executive Interview Questions & Answers

American Express user image Anonymous

posted on 1 Jan 2023

Interview experience
1
Bad
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
No response

I applied via Approached by Company and was interviewed in Dec 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Introduction and scheduling ops round date
    • Add your answer
  • Q2. About current role and responsibilities
    • Add your answer
  • Q3. Any gab in education or company and why
    • Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. Ops ask any thing out of the box ot seems they are asking irrelevent questions but they are the people who can ask any thing weather its out of the box also
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Amex interviewer really don't have common sense in terms of their module in interview

Customer Service Executive Interview Questions & Answers

American Express user image Soukha bumai

posted on 14 May 2024

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Explain the last movie you have watched
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I sent my resume to HR email 3 to 4 times, as per instructed said will get back to you, after that I waited and waited but even after 7-10 days never responded back, so I called them again and again for confirmation but still no proper response nor any proper feedback, I just wanted to ask them, am I eligible or not, still never responded back, this kind of HR is really unprofessional, feel sorry that they are working with one the best organisation and act like highly professional but not at all, don't even know how to talk with people also, I just wanted to try, doesn't matter wither I'll be selected or not, but atleast wanted to try once, I deserve to get atleast one chance for interview appointment.

Customer Service Executive Interview Questions & Answers

Motilal Oswal Financial Services user image Anonymous

posted on 6 Dec 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Dec 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Educational details
    • Add your answer
  • Q2. Background experience
    • Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. Process related questions
    • Add your answer
  • Q2. Behavioral question
    • Add your answer
More about working at CAMS

CAMS Interview FAQs

How many rounds are there in CAMS Customer Service Manager interview?
CAMS interview process usually has 1 rounds. The most common rounds in the CAMS interview process are HR.

Tell us how to improve this page.

CAMS Interviews By Designations

Interview Questions for Popular Designations

CAMS Customer Service Manager Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

Interview Questions from Similar Companies

Wells Fargo Interview Questions
3.8
 • 575 Interviews
Citicorp Interview Questions
3.7
 • 573 Interviews
HSBC Group Interview Questions
3.9
 • 487 Interviews
American Express Interview Questions
4.2
 • 365 Interviews
BNY Interview Questions
3.9
 • 347 Interviews
UBS Interview Questions
3.9
 • 338 Interviews
Morgan Stanley Interview Questions
3.6
 • 293 Interviews
Motilal Oswal Financial Services Interview Questions
3.7
 • 267 Interviews
Morningstar Interview Questions
3.9
 • 244 Interviews
State Street Corporation Interview Questions
3.7
 • 229 Interviews
View all

Fast track your campus placements

Indian Institute of Technology (IIT), Kharagpur Placement Questions
1 Interview
Loyola College, Chennai Placement Questions
1 Interview
Madras University Placement Questions
1 Interview
Indian Institute of Management (IIM),Udaipur Placement Questions
1 Interview
Dharmamurthy Rao Bhadur Calavala Chunnan Chetty's Hindu College, Chennai Placement Questions
1 Interview
SRM Institute of Science & Technology, Chennai Placement Questions
1 Interview
View all
CAMS Salaries in India
Assistant Processing Officer
646 salaries
unlock blur

₹1 L/yr - ₹3.4 L/yr

Processing Officer
583 salaries
unlock blur

₹1.5 L/yr - ₹4 L/yr

Senior Executive
414 salaries
unlock blur

₹1.4 L/yr - ₹3.9 L/yr

Senior Process Officer
363 salaries
unlock blur

₹2 L/yr - ₹5.6 L/yr

Business Support Officer
275 salaries
unlock blur

₹1.5 L/yr - ₹3.2 L/yr

Explore more salaries
Compare CAMS with

Wells Fargo

3.8
Compare

HSBC Group

3.9
Compare

Cholamandalam Investment & Finance

3.9
Compare

Citicorp

3.7
Compare
Popular Calculators
Are you paid fairly?
Monthly In-hand Salary Calculator
Gratuity Calculator
HRA Calculator
Salary Hike Calculator
Did you find this page helpful?
Yes No
write
Share an Interview