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CAMS Customer Service Manager Interview Questions and Answers

Updated 2 Jul 2024

CAMS Customer Service Manager Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. About your self

Interview Preparation Tips

Interview preparation tips for other job seekers - na

I applied via Company Website and was interviewed before May 2021. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. About ourself and tell about briefness about previous job experience
  • Q2. Tell about one topic of customer care
  • Ans. 

    Handling customer complaints

    • Listen actively and empathize with the customer

    • Apologize for the inconvenience caused

    • Offer a solution or compensation

    • Follow up to ensure customer satisfaction

    • Train employees to handle complaints effectively

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Very good atmosphere and get knowledge

Customer Service Manager Interview Questions Asked at Other Companies

Q1. How you will deal a Customer when our service regarding his car w ... read more
Q2. How to convince the customer that muthoot is best
Q3. How to handle customer and dealer channels
Q4. Do you have basic computer knowledge?
Q5. How would you explain how the sky looks like to a blind person?

Interview questions from similar companies

I applied via Job Fair and was interviewed in Dec 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Assessments 

(1 Question)

  • Q1. I got a call in assessment wanted to resolve the credit card issue of the customer where the amout was getting credited automatically.......i resolved the issue by giving the resolution from checking the u...
  • Ans. In assessment they have given the key points ...by checking the points of the previous transmission of the cx .
  • Answered Anonymously
Round 3 - One-on-one 

(1 Question)

  • Q1. I spoke to HR they asked me about self introduction and gave a topic to talk .what do u know about banking ? And asked me some questions based o credit card
  • Ans. I gave introduction about myseft about my education and by work experience about my precious job .....and spoke on the topking which was given about banking ....and spoke about credit card on ny Dailey bases
  • Answered Anonymously

Interview Preparation Tips

Topics to prepare for HSBC Group Customer Service Executive interview:
  • Customer Service
  • Technical Support
  • Credit
  • Issue resolution
  • Social Media
  • Telecommunication
  • Flexible
  • C++
  • C programing
Interview preparation tips for other job seekers - I request to check my assessment of the interview and give me update please . Job is very much important fr me it will be very much helpful

I applied via Company Website and was interviewed in Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Need to speak on any topic, more focus on communication
Round 3 - One-on-one 

(1 Question)

  • Q1. Be confident in your conversation, never give fake experiences they do a thorough background check

Interview Preparation Tips

Interview preparation tips for other job seekers - an excellent company can learn a lot. you will learn lot about corp[orate world .

I applied via Naukri.com and was interviewed in May 2022. There were 2 interview rounds.

Round 1 - Aptitude Test 

Behavioural test like 60 questions.

Round 2 - Technical 

(2 Questions)

  • Q1. About Trade life cycle
  • Ans. TLC means trade goes from stages like Initiation to reconciliation. Stages are, Trade initiation, execution, capture, affirmation, validation, verification, confirmation, settlement, reconciliation.
  • Answered Anonymously
  • Q2. What is Asset Management?
  • Ans. 

    Asset management refers to the process of managing a company's assets to maximize their value and optimize their use.

    • Asset management involves tracking, maintaining, and disposing of assets.

    • It includes activities such as inventory management, maintenance scheduling, and financial planning.

    • Asset management aims to ensure assets are utilized efficiently and effectively.

    • Examples of assets that can be managed include physi...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for HSBC Group Customer Service Executive interview:
  • Investment Banking
  • CIBOP
Interview preparation tips for other job seekers - Be prepared on some of basic soft skill questions. Good intro is required to good start for interview. That'll impact on the results also.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Jul 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Group Discussion 

Topics shared at that moment we have to speak for 2mins

Round 3 - One-on-one 

(2 Questions)

  • Q1. Tell about yourself
  • Q2. Why do you want to work here

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and honest

Interview Questionnaire 

2 Questions

  • Q1. Self Introduction
  • Q2. About company wt do you know

Interview Preparation Tips

Interview preparation tips for other job seekers - As I was a fresher they didn't ask much but u should be calm and bold to answer any questions. Please know about the company.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jul 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. Salary drawn in current organization
  • Q2. Why you want to join American Express?
Round 3 - VnA 

(1 Question)

  • Q1. A paragraph was given to me. I was asked to read it for 2 mins and they would remove it from the screen and ask me questions from the paragraph and answers must be relevant to the paragraph. A mock call si...
Round 4 - Technical 

(2 Questions)

  • Q1. Why you want to join Amex? Tell about your hobbies.
  • Q2. When I informed I like cooking and it is my hobby. Interviewer asked, "what can can you cook?"
Round 5 - Technical 

(2 Questions)

  • Q1. Would you be comfortable doing night shifts? Who do you live with? What does your father do?
  • Q2. Travel is in boom. Why are you quitting now?

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are seeking a role in Customer Service. Your communication skills need to be good. Be confident and explains your previous/current roles with enthusiasm. Agree to their conditions, e.g. nights shifts, Work from office and all. Remember you are asking for a job, be humble and do not put up your demands.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Mar 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Nov 2024.

Round 1 - HR 

(2 Questions)

  • Q1. What is your weakness
  • Ans. 

    My greatest weakness is that I tend to be overly critical of my own work.

    • I have a tendency to spend too much time perfecting tasks

    • I can be too hard on myself when things don't go as planned

    • I am working on finding a balance between striving for excellence and being too self-critical

  • Answered by AI
  • Q2. What is your strength
  • Ans. 

    My greatest strength is my ability to empathize with customers and provide personalized solutions to their problems.

    • Strong communication skills to effectively understand and address customer needs

    • Empathy to connect with customers on a personal level and make them feel heard

    • Problem-solving skills to come up with tailored solutions for each customer

    • Ability to remain calm and patient in challenging situations

  • Answered by AI
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CAMS Interview FAQs

How many rounds are there in CAMS Customer Service Manager interview?
CAMS interview process usually has 1 rounds. The most common rounds in the CAMS interview process are HR.

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CAMS Customer Service Manager Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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