BT Group Change Coordinator Interview Questions and Answers

The first steps if a change fails are to identify the cause, assess the impact, and determine the appropriate corrective actions.

• Identify the cause of the failure

• Assess the impact of the failure on the system and users

• Determine the appropriate corrective actions to prevent the failure from happening again

• Communicate the failure and corrective actions to stakeholders

• Implement the corrective actions and monitor the syste

The 2 factors to define change urgency are impact and timeline.

• Impact of the change on the organization or stakeholders

• Timeline for implementing the change

• Examples: a critical system failure or a regulatory compliance deadline