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Bses Rajdhani Power Customer Care Executive Interview Questions and Answers
Bses Rajdhani Power Customer Care Executive Interview Experiences
1 interview found
Anonymous
I applied via Walk-in and was interviewed in May 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me about yourself
- Q2. Why do you want join bpo
(2 Questions)
- Q1. What is difference between inbound and outbound
- Ans.
Inbound refers to receiving calls, while outbound refers to making calls.
Inbound calls are received by the customer care executive, while outbound calls are made by the executive.
Inbound calls are usually from customers seeking assistance or information, while outbound calls are made for sales or follow-ups.
Inbound calls are reactive in nature, while outbound calls are proactive.
Examples: Inbound - customer calling a h...
- Q2. How to resolve customer queries
- Ans.
Resolve customer queries by actively listening, empathizing, providing solutions, and following up.
Listen actively to understand the customer's issue
Empathize with the customer's frustration or concerns
Provide clear and concise solutions or options
Follow up to ensure the issue is resolved to the customer's satisfaction
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I applied via Naukri.com and was interviewed before Oct 2020. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Introduction , family background , hobbies
- Q2. Be brief when introducing yourself. Sound confident and speak flawlessly
- Ans. Speak flawlessely and sound confident
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Feb 2021. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Hydraulic pump, valves, cranes, hydraulic symbols, cooling tower
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Oct 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Ask latest GST taxation rules
- Q2. Ask latest income tax amendment
I applied via Campus Placement and was interviewed before Mar 2023. There was 1 interview round.
Types of cement and what is iscodes
Customer Service Executive Interview Questions & Answers
Adani Group
VISHAL SHRIVASTAV
posted on 24 Jun 2024
(2 Questions)
- Q1. Some questions about technical aspects like cement.
- Q2. Some questions about related to civil engineering.
Selected
I applied via Referral and was interviewed before Apr 2023. There was 1 interview round.
(2 Questions)
- Q1. Asked to give self introduction
- Q2. Asked to give information about the past company
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. Working of transformer
- Ans.
A transformer is an electrical device that transfers electrical energy from one circuit to another through electromagnetic induction.
Transformers work on the principle of electromagnetic induction
They have two coils, primary and secondary, wound around a common magnetic core
When an alternating current flows through the primary coil, it creates a magnetic field which induces a voltage in the secondary coil
The voltage in...
I applied via Referral and was interviewed before Jul 2021. There was 1 interview round.
(1 Question)
- Q1. They will ask for your previous job profile and basic of electrical. Not much more theoretical, major part is practical
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. Power system
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Bses Rajdhani Power Customer Care Executive Interview Process
based on 1 interview
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Bses Rajdhani Power Customer Care Executive Reviews and Ratings
based on 2 reviews
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