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Bses Rajdhani Power Customer Care Executive Interview Questions and Answers
Bses Rajdhani Power Customer Care Executive Interview Experiences
1 interview found
I applied via Walk-in and was interviewed in May 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me about yourself
- Q2. Why do you want join bpo
(2 Questions)
- Q1. What is difference between inbound and outbound
- Ans.
Inbound refers to receiving calls, while outbound refers to making calls.
Inbound calls are received by the customer care executive, while outbound calls are made by the executive.
Inbound calls are usually from customers seeking assistance or information, while outbound calls are made for sales or follow-ups.
Inbound calls are reactive in nature, while outbound calls are proactive.
Examples: Inbound - customer calling a h...
- Q2. How to resolve customer queries
- Ans.
Resolve customer queries by actively listening, empathizing, providing solutions, and following up.
Listen actively to understand the customer's issue
Empathize with the customer's frustration or concerns
Provide clear and concise solutions or options
Follow up to ensure the issue is resolved to the customer's satisfaction
Top trending discussions
Interview questions from similar companies
Customer Care Executive Interview Questions & Answers
Adani Green Energy
Anonymous
posted on 6 Apr 2023
I was interviewed in Mar 2023.
(2 Questions)
- Q1. How to deals with customer?
- Ans.
Dealing with customers requires active listening, empathy, and problem-solving skills.
Listen actively to the customer's concerns and needs
Show empathy and understanding towards their situation
Offer solutions and options to resolve their issue
Follow up with the customer to ensure their satisfaction
Maintain a positive and professional attitude throughout the interaction
- Q2. How to talk friendly with customer?
- Ans.
Talking friendly with customers requires active listening, positive language, empathy, and a willingness to help.
Use positive language and avoid negative words or phrases
Listen actively to the customer's concerns and show empathy
Be patient and avoid interrupting the customer
Offer solutions or alternatives to the customer's problem
Thank the customer for their business and offer assistance in the future
Use the customer's
Interview Preparation Tips
(2 Questions)
- Q1. What is branch of pass out BE
- Ans.
The branch of pass out BE refers to the specialization or field of study in which the individual completed their Bachelor of Engineering degree.
The branch of pass out BE can vary depending on the university or institution.
Some common branches of pass out BE include Computer Science, Mechanical Engineering, Electrical Engineering, Civil Engineering, etc.
The branch determines the specific knowledge and skills acquired du...
- Q2. What is work of mcc breaker
- Ans.
MCC breaker is a device used in electrical systems to protect motors and other electrical equipment from overcurrents.
MCC breaker stands for Motor Control Center breaker.
It is a type of circuit breaker specifically designed for use in motor control centers.
The main function of an MCC breaker is to protect motors and other electrical equipment from overcurrents.
It automatically trips and interrupts the flow of electrici...
I applied via Naukri.com and was interviewed in Oct 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Ask latest GST taxation rules
- Q2. Ask latest income tax amendment
Selected
I applied via Referral and was interviewed before Apr 2023. There was 1 interview round.
(2 Questions)
- Q1. Asked to give self introduction
- Q2. Asked to give information about the past company
Interview Preparation Tips
(2 Questions)
- Q1. Lapping zone in column
- Ans.
Lapping zone in column refers to the area where the stationary phase and mobile phase meet in chromatography.
The lapping zone is where the sample components interact with the stationary phase and mobile phase.
It is important for separation efficiency and resolution in chromatography.
Examples include the interface between the liquid and solid phases in column chromatography.
- Q2. Details discussion about pile foundation and mms structure
(2 Questions)
- Q1. Brief discussion about the is code of practice for steel structure
- Ans.
IS code of practice for steel structures is a set of guidelines and standards for designing and constructing steel structures.
The IS code for steel structures in India is IS 800:2007.
It covers various aspects such as material properties, design criteria, construction practices, and quality control.
The code provides guidelines for the design of steel structures to ensure safety, efficiency, and durability.
It is importan...
- Q2. Test of concrete, it's characteristics regards structure
- Ans.
Concrete is a composite material made of cement, water, aggregates, and often admixtures. It has high compressive strength but low tensile strength.
Concrete is a mixture of cement, water, and aggregates like sand and gravel
It has high compressive strength, making it suitable for structural applications
However, it has low tensile strength, which can lead to cracking under tension
Reinforcement like steel bars can be adde...
(2 Questions)
- Q1. Preparation of bbs about all structure
- Q2. Detailed discussion about the erection and fabrication work
(2 Questions)
- Q1. Brief acknowledgement about the total station
- Ans.
Total station is a surveying instrument used for measuring angles and distances in surveying and construction.
Total station combines theodolite, electronic distance meter, and software to measure angles and distances accurately.
It is commonly used in construction, civil engineering, and land surveying.
Total station can be used for setting out buildings, roads, and other infrastructure projects.
It provides precise measu...
- Q2. If you want to do in wind then you must have the better exp about steel structure and geotechnical engineering
Interview Preparation Tips
(2 Questions)
- Q1. About Wagon tippler basic thingh
- Q2. About mis ims And 5S
(1 Question)
- Q1. Location and structure extra facility.
Interview Preparation Tips
I applied via Other and was interviewed in Oct 2018. There were 5 interview rounds.
Interview Questionnaire
4 Questions
- Q1. 1. Why you want to change the job?. 2. What's reason for applying here?
- Ans.
I am seeking new challenges and growth opportunities in my career.
Seeking new challenges and growth opportunities
Looking for a change to broaden my skillset
Interested in working with a new team and learning from their expertise
- Q2. If motor rating is 22 kW so what is fuse rating should be use?
- Ans.
The fuse rating for a 22 kW motor depends on the starting current and the type of motor.
The starting current of the motor should be considered when selecting the fuse rating.
The type of motor (e.g. induction, synchronous) also affects the fuse rating.
Consult the motor manufacturer's specifications or a qualified electrician for the appropriate fuse rating.
A general rule of thumb is to use a fuse rating of 125% of the m
- Q3. Why we use star delta Starter ?
- Ans.
Star delta starter is used to reduce starting current and torque in induction motors.
Reduces starting current and torque in induction motors
Protects motor windings from damage
Increases motor lifespan
Used for high power motors
Commonly used in industries such as oil and gas, mining, and manufacturing
- Q4. Unit of vibration
- Ans.
The unit of vibration is Hertz (Hz).
Vibration is a measure of the frequency of oscillation of a mechanical or electrical system.
Hertz is the unit of frequency, defined as one cycle per second.
Vibration can be measured using instruments such as accelerometers and vibrometers.
Vibration is an important consideration in the design and maintenance of electrical systems.
Examples of electrical systems that may experience vibr...
Interview Preparation Tips
Experience: Knowledge about Industrial Automation like PLC SCADA
General Tips: I was select because one thing I explain in detail. We are all know star delta Stater is use for stating current limit. But why we use delta connected motor .
Skills: Technical Skill, Communication, Decision Making Skills
Duration: 1-4 weeks
Electrical Engineer Interview Questions & Answers
Power Grid Corporation of India
Anonymous
posted on 4 Feb 2025
Selected
I was interviewed before Feb 2024.
(1 Question)
- Q1. About electrical engineering questions related to power system and machine mostly
Related to a recent issue.
Interview Preparation Tips
Electrical Engineer Interview Questions & Answers
Power Grid Corporation of India
Anonymous
posted on 31 Dec 2022
Selected
I was interviewed in Jul 2022.
(2 Questions)
- Q1. 400 kv hardware detected
- Ans.
400 kv hardware detected - need more context to provide answer
What type of hardware is being referred to?
What is the context of the detection?
What are the potential implications of the detection?
What steps need to be taken next?
- Q2. All 400 kv 220 kv line Hardware knowledge
Interview Preparation Tips
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Bses Rajdhani Power Customer Care Executive Interview Process
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