Upload Button Icon Add office photos

Bses Rajdhani Power

Compare button icon Compare button icon Compare

Filter interviews by

Bses Rajdhani Power Customer Care Executive Interview Questions and Answers

Updated 13 Jun 2024

Bses Rajdhani Power Customer Care Executive Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Why do you want join bpo
Round 2 - HR 

(2 Questions)

  • Q1. What is difference between inbound and outbound
  • Ans. 

    Inbound refers to receiving calls, while outbound refers to making calls.

    • Inbound calls are received by the customer care executive, while outbound calls are made by the executive.

    • Inbound calls are usually from customers seeking assistance or information, while outbound calls are made for sales or follow-ups.

    • Inbound calls are reactive in nature, while outbound calls are proactive.

    • Examples: Inbound - customer calling a h...

  • Answered by AI
  • Q2. How to resolve customer queries
  • Ans. 

    Resolve customer queries by actively listening, empathizing, providing solutions, and following up.

    • Listen actively to understand the customer's issue

    • Empathize with the customer's frustration or concerns

    • Provide clear and concise solutions or options

    • Follow up to ensure the issue is resolved to the customer's satisfaction

  • Answered by AI

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I was interviewed in Mar 2023.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - communication skills 

(2 Questions)

  • Q1. How to deals with customer?
  • Ans. 

    Dealing with customers requires active listening, empathy, and problem-solving skills.

    • Listen actively to the customer's concerns and needs

    • Show empathy and understanding towards their situation

    • Offer solutions and options to resolve their issue

    • Follow up with the customer to ensure their satisfaction

    • Maintain a positive and professional attitude throughout the interaction

  • Answered by AI
  • Q2. How to talk friendly with customer?
  • Ans. 

    Talking friendly with customers requires active listening, positive language, empathy, and a willingness to help.

    • Use positive language and avoid negative words or phrases

    • Listen actively to the customer's concerns and show empathy

    • Be patient and avoid interrupting the customer

    • Offer solutions or alternatives to the customer's problem

    • Thank the customer for their business and offer assistance in the future

    • Use the customer's

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - grow your communication skills and give some interviews for confidence
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. What is branch of pass out BE
  • Ans. 

    The branch of pass out BE refers to the specialization or field of study in which the individual completed their Bachelor of Engineering degree.

    • The branch of pass out BE can vary depending on the university or institution.

    • Some common branches of pass out BE include Computer Science, Mechanical Engineering, Electrical Engineering, Civil Engineering, etc.

    • The branch determines the specific knowledge and skills acquired du...

  • Answered by AI
  • Q2. What is work of mcc breaker
  • Ans. 

    MCC breaker is a device used in electrical systems to protect motors and other electrical equipment from overcurrents.

    • MCC breaker stands for Motor Control Center breaker.

    • It is a type of circuit breaker specifically designed for use in motor control centers.

    • The main function of an MCC breaker is to protect motors and other electrical equipment from overcurrents.

    • It automatically trips and interrupts the flow of electrici...

  • Answered by AI
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Ask latest GST taxation rules
  • Q2. Ask latest income tax amendment
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Apr 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Asked to give self introduction
  • Q2. Asked to give information about the past company

Interview Preparation Tips

Interview preparation tips for other job seekers - It’s really nice
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Lapping zone in column
  • Ans. 

    Lapping zone in column refers to the area where the stationary phase and mobile phase meet in chromatography.

    • The lapping zone is where the sample components interact with the stationary phase and mobile phase.

    • It is important for separation efficiency and resolution in chromatography.

    • Examples include the interface between the liquid and solid phases in column chromatography.

  • Answered by AI
  • Q2. Details discussion about pile foundation and mms structure
Round 2 - Technical 

(2 Questions)

  • Q1. Brief discussion about the is code of practice for steel structure
  • Ans. 

    IS code of practice for steel structures is a set of guidelines and standards for designing and constructing steel structures.

    • The IS code for steel structures in India is IS 800:2007.

    • It covers various aspects such as material properties, design criteria, construction practices, and quality control.

    • The code provides guidelines for the design of steel structures to ensure safety, efficiency, and durability.

    • It is importan...

  • Answered by AI
  • Q2. Test of concrete, it's characteristics regards structure
  • Ans. 

    Concrete is a composite material made of cement, water, aggregates, and often admixtures. It has high compressive strength but low tensile strength.

    • Concrete is a mixture of cement, water, and aggregates like sand and gravel

    • It has high compressive strength, making it suitable for structural applications

    • However, it has low tensile strength, which can lead to cracking under tension

    • Reinforcement like steel bars can be adde...

  • Answered by AI
Round 3 - Technical 

(2 Questions)

  • Q1. Preparation of bbs about all structure
  • Q2. Detailed discussion about the erection and fabrication work
Round 4 - Technical 

(2 Questions)

  • Q1. Brief acknowledgement about the total station
  • Ans. 

    Total station is a surveying instrument used for measuring angles and distances in surveying and construction.

    • Total station combines theodolite, electronic distance meter, and software to measure angles and distances accurately.

    • It is commonly used in construction, civil engineering, and land surveying.

    • Total station can be used for setting out buildings, roads, and other infrastructure projects.

    • It provides precise measu...

  • Answered by AI
  • Q2. If you want to do in wind then you must have the better exp about steel structure and geotechnical engineering

Interview Preparation Tips

Interview preparation tips for other job seekers - Create a chance to learn more in the renewable energy sector and achieve the aim for your better perspective. All the best 👍
Round 1 - Technical 

(2 Questions)

  • Q1. About Wagon tippler basic thingh
  • Q2. About mis ims And 5S
Round 2 - HR 

(1 Question)

  • Q1. Location and structure extra facility.

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep knowledge before going as any interview and tell as you know nothing extra ok all tha best

I applied via Other and was interviewed in Oct 2018. There were 5 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. 1. Why you want to change the job?. 2. What's reason for applying here?
  • Ans. 

    I am seeking new challenges and growth opportunities in my career.

    • Seeking new challenges and growth opportunities

    • Looking for a change to broaden my skillset

    • Interested in working with a new team and learning from their expertise

  • Answered by AI
  • Q2. If motor rating is 22 kW so what is fuse rating should be use?
  • Ans. 

    The fuse rating for a 22 kW motor depends on the starting current and the type of motor.

    • The starting current of the motor should be considered when selecting the fuse rating.

    • The type of motor (e.g. induction, synchronous) also affects the fuse rating.

    • Consult the motor manufacturer's specifications or a qualified electrician for the appropriate fuse rating.

    • A general rule of thumb is to use a fuse rating of 125% of the m

  • Answered by AI
  • Q3. Why we use star delta Starter ?
  • Ans. 

    Star delta starter is used to reduce starting current and torque in induction motors.

    • Reduces starting current and torque in induction motors

    • Protects motor windings from damage

    • Increases motor lifespan

    • Used for high power motors

    • Commonly used in industries such as oil and gas, mining, and manufacturing

  • Answered by AI
  • Q4. Unit of vibration
  • Ans. 

    The unit of vibration is Hertz (Hz).

    • Vibration is a measure of the frequency of oscillation of a mechanical or electrical system.

    • Hertz is the unit of frequency, defined as one cycle per second.

    • Vibration can be measured using instruments such as accelerometers and vibrometers.

    • Vibration is an important consideration in the design and maintenance of electrical systems.

    • Examples of electrical systems that may experience vibr...

  • Answered by AI

Interview Preparation Tips

Round: Resume Shortlist
Experience: Knowledge about Industrial Automation like PLC SCADA

General Tips: I was select because one thing I explain in detail. We are all know star delta Stater is use for stating current limit. But why we use delta connected motor .
Skills: Technical Skill, Communication, Decision Making Skills
Duration: 1-4 weeks
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Feb 2024.

Round 1 - Technical 

(1 Question)

  • Q1. About electrical engineering questions related to power system and machine mostly
Round 2 - Group Discussion 

Related to a recent issue.

Interview Preparation Tips

Interview preparation tips for other job seekers - Preapare well learn Power system and machine deeply to crack interview
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I was interviewed in Jul 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. 400 kv hardware detected
  • Ans. 

    400 kv hardware detected - need more context to provide answer

    • What type of hardware is being referred to?

    • What is the context of the detection?

    • What are the potential implications of the detection?

    • What steps need to be taken next?

  • Answered by AI
  • Q2. All 400 kv 220 kv line Hardware knowledge

Interview Preparation Tips

Interview preparation tips for other job seekers - All transactions lines hardware detected a tower body ect knowledge

Bses Rajdhani Power Interview FAQs

How many rounds are there in Bses Rajdhani Power Customer Care Executive interview?
Bses Rajdhani Power interview process usually has 2 rounds. The most common rounds in the Bses Rajdhani Power interview process are HR.
What are the top questions asked in Bses Rajdhani Power Customer Care Executive interview?

Some of the top questions asked at the Bses Rajdhani Power Customer Care Executive interview -

  1. What is difference between inbound and outbo...read more
  2. How to resolve customer quer...read more

Tell us how to improve this page.

Bses Rajdhani Power Customer Care Executive Interview Process

based on 1 interview

Interview experience

4
  
Good
View more

Interview Questions from Similar Companies

Adani Power Interview Questions
3.9
 • 218 Interviews
Adani Group Interview Questions
3.9
 • 187 Interviews
Tata Power Interview Questions
3.9
 • 162 Interviews
NTPC Interview Questions
4.2
 • 158 Interviews
Suzlon Group Interview Questions
4.1
 • 129 Interviews
Torrent Power Interview Questions
3.7
 • 126 Interviews
Eaton Interview Questions
3.9
 • 119 Interviews
Vestas Interview Questions
4.3
 • 83 Interviews
Hitachi Energy Interview Questions
4.1
 • 81 Interviews
View all
Bses Rajdhani Power Customer Care Executive Salary
based on 6 salaries
₹1.8 L/yr - ₹3.1 L/yr
6% more than the average Customer Care Executive Salary in India
View more details

Bses Rajdhani Power Customer Care Executive Reviews and Ratings

based on 2 reviews

4.9/5

Rating in categories

4.8

Skill development

4.8

Work-life balance

4.8

Salary

4.8

Job security

4.8

Company culture

4.8

Promotions

4.8

Work satisfaction

Explore 2 Reviews and Ratings
Assistant Manager
192 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Electrical Engineer
163 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Senior Manager
119 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Engineer
110 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Manager
98 salaries
unlock blur

₹0 L/yr - ₹0 L/yr

Explore more salaries
Compare Bses Rajdhani Power with

Tata Power

3.9
Compare

Adani Power

3.9
Compare

Reliance Power

4.1
Compare

NTPC

4.2
Compare
Did you find this page helpful?
Yes No
write
Share an Interview