Explain what is a call centre ?

Question

Accepted Answer

A call centre is a centralized office where customer calls are received and handled by customer service representatives.

A call centre is a facility used by companies to manage customer interactions through various channels such as telephone, email, chat, etc.
It serves as a hub for handling customer inquiries, complaints, and providing support.
Call centre agents are trained to handle a wide range of customer issues and provide solutions.
Call centres often use technology such as automatic call distribution (ACD) systems and customer relationship management (CRM) software.
Examples of call centres include those operated by telecommunications companies, banks, e-commerce platforms, and airlines.

Accepted Answer

A call centre is a place where calls are attended by different customers and they are handled by call centre representatives on large numbers,call centre have 2types which can be said as inbound and outbound call centers .THE inbound call centers have responsibility of only receiving calls and the outbound calls centre have the responsibility of making calls,majorly the call centers are the centers which receive calls from customers while the outbound call centers are the centers which receive calls customers.

Explain what is a call centre ?

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