Explain the difference between BPO and call centre?

Question

Accepted Answer

BPO and call centre are related but have distinct differences.

BPO (Business Process Outsourcing) refers to outsourcing various business processes to a third-party service provider.
Call centre specifically focuses on handling customer calls and providing support.
BPO involves a wider range of services such as data entry, payroll processing, HR services, etc.
Call centre primarily deals with customer inquiries, complaints, and providing assistance.
BPO may include non-voice processes like email support, chat support, etc.
Call centre mainly focuses on voice-based interactions.
BPO services can be provided by a company itself or outsourced to another company.
Call centre services are usually outsourced to specialized call centre companies.
Example: A company outsourcing its HR services to a BPO firm vs. a call centre handling customer support calls for a telecom company.

Accepted Answer

BPOs are the superset which consists of back office departments, call centre departments,selling department,purchase department,and administration department.Call centers are a part of front office outsourcing where companies are in direct contact with customers.

Explain the difference between BPO and call centre?

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