BNP Paribas Due Diligence Officer Interview Questions and Answers

Handling a frustrated customer requires active listening, empathy, and problem-solving skills.

• Stay calm and composed

• Listen actively to understand their concerns

• Empathize with their frustration

• Apologize for any inconvenience caused

• Offer a solution or alternative

• Follow up to ensure satisfaction

To make the customer get full service and go back with a smile, provide personalized attention, exceed expectations, resolve issues promptly, and create a positive and memorable experience.

• Offer personalized attention and listen to the customer's needs

• Exceed customer expectations by going the extra mile

• Resolve any issues or complaints promptly and effectively

• Create a positive and friendly atmosphere

• Provide clear and he...read more

Spot decisions require quick thinking and analysis of available information to make the best decision possible.

• Gather as much information as possible before making a decision

• Consider the potential consequences of each option

• Trust your instincts and past experiences

• Be prepared to adjust your decision if new information arises

• Examples: deciding on a course of action during a crisis, making a split-second decision in a sp