BMA Wealth Creators Telecaller Interview Questions and Answers

I am a dedicated and enthusiastic Telecaller with excellent communication skills and a passion for helping customers.

• I have experience in cold calling and customer service

• I am proficient in using CRM software to manage customer interactions

• I have a strong ability to build rapport with customers and resolve their queries efficiently

I am passionate about connecting with people and helping them find solutions to their needs.

• Enjoy interacting with people and building relationships

• Excited about the challenge of meeting sales targets

• Believe in the product/service being offered

• Opportunity to learn and grow in a dynamic environment

Answering calls professionally and efficiently is key for a telecaller.

• Answer promptly and greet the caller with a friendly tone

• Listen actively to the caller's needs and concerns

• Provide accurate information or transfer the call to the appropriate department

• Take notes during the call to ensure follow-up if needed

• End the call politely and thank the caller for their time

To sell insurances through calls, build rapport, understand customer needs, highlight benefits, overcome objections, and close the sale.

• Build rapport with the customer by introducing yourself and asking open-ended questions to understand their needs.

• Highlight the benefits of the insurance policy such as coverage, affordability, and peace of mind.

• Overcome objections by addressing concerns and providing solutions or alte...read more