Bluedex Interview Questions and Answers

Q1. Have you used CRM systems before? If so, which ones?
Ans. 
Yes, I have used CRM systems before. I have experience with Salesforce and HubSpot CRM.
• I have experience using Salesforce CRM

• I have also worked with HubSpot CRM

• I am familiar with customizing CRM systems to meet specific business needs
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Q2. How would you handle a situation where you don't know the answer to a customer's question?
Ans. 
I would apologize for not knowing the answer, assure the customer I will find out, and then research the answer or escalate to a supervisor.
• Apologize for not knowing the answer

• Assure the customer that you will find out

• Research the answer or escalate to a supervisor if necessary
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Q3. Why do you want to work in customer service?
Ans. 
I enjoy helping others and solving problems, making customer service a perfect fit for me.
• I have strong communication skills and enjoy interacting with people.

• I find satisfaction in resolving issues and providing excellent service to customers.

• I believe in the importance of building positive relationships with customers to ensure their satisfaction and loyalty.
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Q4. What do you know about our company?
Ans. 
Your company is a leading provider of customer care solutions in the telecommunications industry.
• Specializes in providing customer care solutions

• Focused on the telecommunications industry

• Known for excellent customer service

• Offers a range of services such as technical support and billing inquiries
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Mere se pucha gya business aur start-up me different kya hai overall friendly behaviour