BioGenex Life Sciences Customer Support Executive Interview Questions and Answers

Q1. Tell me about yourself
Ans. 
Experienced sales executive with a proven track record of exceeding targets and building strong client relationships.
• Over 5 years of sales experience in the technology industry

• Consistently met or exceeded sales targets by 20% each quarter

• Built and maintained relationships with key clients such as ABC Company and XYZ Corporation
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Q2. Any hard situation and how you handled it
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Handled a difficult client by actively listening, addressing concerns, and finding a mutually beneficial solution.
• Client was unhappy with product performance

• Listened to client's concerns without interrupting

• Offered solutions and alternatives to address issues

• Negotiated a resolution that satisfied both parties
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Q1. With manger about profile
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Q2. Personal introduction
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Online test with maths and English

Q1. Asked about previous job.
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Q2. Asked about previous job
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Q3. Given some case and asked how you will deal with it.
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Q4. Asked about my personal life
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Q1. Asked about salary
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Q1. Whats your background ?
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Q2. What are the areas you have worked in
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Q1. What are the areas are you looking after
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Q2. Boilers, Cooling towers, Steam condensate, Boiler efficiency
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Q3. Situation based like if some breakdown happens, how will you resolve it
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Q4. Energy saving projects and works done.
Ans. 
Implemented energy-saving projects resulting in significant cost reduction.
• Conducted energy audits to identify areas of improvement

• Installed LED lighting and motion sensors to reduce electricity consumption

• Implemented a building automation system to optimize HVAC usage

• Switched to renewable energy sources such as solar panels

• Resulted in a 20% reduction in energy costs

• Continuously monitored and evaluated energy usage to
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Q5. Achievements and projects that you have done
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Q6. Why do you want to join Abbott
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Q7. Why do you want to leave current company
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Q8. How safely work is done
Ans. 
Safety is ensured through proper training, equipment, protocols, and a culture of accountability.
• Training programs for employees to ensure they are aware of safety protocols and procedures

• Providing appropriate safety equipment and ensuring it is used properly

• Establishing clear safety protocols and procedures for all tasks

• Encouraging a culture of accountability where employees are responsible for their own safety and th...read more
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Q1. Questions regarding Production area machineries
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Q2. Blow molder working and energy saving projects
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Q3. Power saving projects and detailed calculations
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Q4. Cooling tower working and efficiencies
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Cooling towers are used to remove heat from a building or industrial process.
• Cooling towers work by evaporating water to remove heat from a building or industrial process.

• Efficiency of a cooling tower depends on factors such as the design, size, and operating conditions.

• Factors that can affect the efficiency of a cooling tower include the temperature and humidity of the air, the flow rate of water, and the type of cool...read more
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Q1. Background and normal questions
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Q2. Safety culture developments and its impact
Ans. 
Safety culture developments have a significant impact on workplace safety and employee well-being.
• Developing a strong safety culture involves creating a shared understanding of safety goals and expectations among all employees.

• Effective safety culture development requires leadership commitment, employee involvement, and ongoing training and communication.

• A positive safety culture can lead to reduced workplace accidents...read more
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Q3. Psychological questions for reportees
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Q4. How will you deal grievances
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I will address grievances promptly and fairly to ensure employee satisfaction and maintain a positive work environment.
• Listen actively to the employee's concerns and empathize with their situation

• Investigate the issue thoroughly and gather all relevant information

• Communicate clearly and transparently with the employee about the steps being taken to address the grievance

• Take appropriate action to resolve the issue and p...read more
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Q5. Salary expectations and career growth
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Q1. Questions were purely based on technical know-how and job description and profile
Ans. Answer the questions point to point and eloborate them with technical data.
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Q1. Technical round with plant head
Ans. Answer the questions with all the facts and also submit your achievements and improvements .
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Q1. Everything related to plant, behaviour and safety.
Ans. You need to be real and answer to the facts and everything u need to say about yourself and for betterment of your colleagues and reportees.
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Q1. Related to QMS part and manufacturing
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Q2. Technical points in manufacturing related to machine .
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Q3. Guidelines regarding fda MHRA
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Q1. Related company environment
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