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Big City Promotions Customer Support Executive Interview Questions and Answers

Updated 6 Aug 2024

Big City Promotions Customer Support Executive Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. Self introduction
  • Q2. Salary expectation
  • Q3. What's your strength
  • Ans. 

    My strength lies in my ability to empathize with customers and provide personalized solutions to their problems.

    • Strong communication skills to effectively understand and address customer concerns

    • Ability to remain calm and patient in high-pressure situations

    • Experience in actively listening to customers and tailoring solutions to meet their needs

  • Answered by AI
  • Q4. What's your weekness
  • Ans. 

    My weakness is that I tend to be overly critical of my own work, which can sometimes lead to perfectionism.

    • I have a tendency to spend too much time on tasks to ensure they are perfect

    • I can be overly self-critical and have high expectations for myself

    • I am working on finding a balance between striving for excellence and accepting imperfection

  • Answered by AI
  • Q5. Tell me about banglore for two minutes
  • Ans. 

    Bangalore, also known as Bengaluru, is the capital of the Indian state of Karnataka and is known for its pleasant climate, vibrant culture, and booming IT industry.

    • Known as the 'Silicon Valley of India' due to its thriving IT sector

    • Home to numerous multinational corporations and tech startups

    • Famous for its pleasant weather throughout the year

    • Has a rich cultural heritage with historic landmarks like Bangalore Palace and...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Good company for it and BPO jobs

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Jun 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. About yourself and why are you join this company
  • Q2. What is the BPO nad what is the customer service
  • Ans. 

    BPO stands for Business Process Outsourcing. Customer service is the assistance and support provided to customers before, during, and after their purchase of a product or service.

    • BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or sales.

    • Customer service involves addressing customer inquiries, resolving issues, providing product i...

  • Answered by AI
  • Q3. Can you tell me daily routine
Round 3 - HR 

(1 Question)

  • Q1. About yourself and salary dicussion

Interview Preparation Tips

Interview preparation tips for other job seekers - All good
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. About your self They will test communication

I applied via Recruitment Consulltant and was interviewed in Nov 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Choose any topic and speak 2 minutes
  • Ans. 

    The importance of empathy in customer service

    • Empathy is the ability to understand and share the feelings of others

    • Empathy is crucial in customer service as it helps build trust and rapport with customers

    • Empathy can be demonstrated through active listening, acknowledging the customer's feelings, and offering solutions that address their needs

    • Examples of empathy in customer service include apologizing for inconveniences,...

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. About your last company experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Need to prepare any topic like your last birthday, trip and covid 19 and women empowerment

I applied via Walk-in and was interviewed in Jul 2021. There were 4 interview rounds.

Interview Questionnaire 

6 Questions

  • Q1. Tell me about yourself
  • Q2. Where do you live?
  • Q3. How'd you travel here to there?
  • Q4. Why do you want to join our company?
  • Q5. What do you know about this process(customer care)?
  • Ans. 

    Customer care process involves providing assistance and support to customers to ensure their satisfaction.

    • Customer care process focuses on addressing customer inquiries, concerns, and issues.

    • It involves effective communication and problem-solving skills.

    • Customer care representatives strive to provide excellent service and build positive relationships with customers.

    • They may handle various channels like phone calls, ema...

  • Answered by AI
  • Q6. Your expected salary?

Interview Preparation Tips

Interview preparation tips for other job seekers - Just don't fumble, be confident with your answer.

I applied via Referral and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. About myself?
  • Q2. Why should they hired me?

Interview Preparation Tips

Interview preparation tips for other job seekers - It was nice and I learnt lot from it.

Big City Promotions Interview FAQs

How many rounds are there in Big City Promotions Customer Support Executive interview?
Big City Promotions interview process usually has 1 rounds. The most common rounds in the Big City Promotions interview process are HR.

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Big City Promotions Customer Support Executive Interview Process

based on 1 interview

Interview experience

4
  
Good
View more

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