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I applied via Referral and was interviewed in Feb 2024. There was 1 interview round.
My strength lies in my ability to empathize with customers and provide personalized solutions to their problems.
Strong communication skills to effectively understand and address customer concerns
Ability to remain calm and patient in high-pressure situations
Experience in actively listening to customers and tailoring solutions to meet their needs
My weakness is that I tend to be overly critical of my own work, which can sometimes lead to perfectionism.
I have a tendency to spend too much time on tasks to ensure they are perfect
I can be overly self-critical and have high expectations for myself
I am working on finding a balance between striving for excellence and accepting imperfection
Bangalore, also known as Bengaluru, is the capital of the Indian state of Karnataka and is known for its pleasant climate, vibrant culture, and booming IT industry.
Known as the 'Silicon Valley of India' due to its thriving IT sector
Home to numerous multinational corporations and tech startups
Famous for its pleasant weather throughout the year
Has a rich cultural heritage with historic landmarks like Bangalore Palace and...
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I applied via Company Website and was interviewed in Jun 2023. There were 3 interview rounds.
BPO stands for Business Process Outsourcing. Customer service is the assistance and support provided to customers before, during, and after their purchase of a product or service.
BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or sales.
Customer service involves addressing customer inquiries, resolving issues, providing product i...
I applied via Recruitment Consulltant and was interviewed in Nov 2022. There were 3 interview rounds.
The importance of empathy in customer service
Empathy is the ability to understand and share the feelings of others
Empathy is crucial in customer service as it helps build trust and rapport with customers
Empathy can be demonstrated through active listening, acknowledging the customer's feelings, and offering solutions that address their needs
Examples of empathy in customer service include apologizing for inconveniences,...
I applied via Walk-in and was interviewed in Jul 2021. There were 4 interview rounds.
Customer care process involves providing assistance and support to customers to ensure their satisfaction.
Customer care process focuses on addressing customer inquiries, concerns, and issues.
It involves effective communication and problem-solving skills.
Customer care representatives strive to provide excellent service and build positive relationships with customers.
They may handle various channels like phone calls, ema...
I applied via Referral and was interviewed in Mar 2021. There was 1 interview round.
based on 1 interview
Interview experience
Business Development Manager
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Software Engineer
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| ₹5 L/yr - ₹8 L/yr |
Associate Software Engineer
8
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| ₹3 L/yr - ₹5.5 L/yr |
Senior Business Development Manager
7
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| ₹15 L/yr - ₹20 L/yr |
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salaries
| ₹4 L/yr - ₹7.5 L/yr |
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