Bank of Baroda Customer Support Associate Interview Questions and Answers

Q1. About my previous work
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Q2. What is SOP, SLA, TAT
Ans. 
SOP stands for Standard Operating Procedure, SLA stands for Service Level Agreement, and TAT stands for Turnaround Time.
• SOP is a set of step-by-step instructions compiled by an organization to help workers carry out routine operations.

• SLA is a commitment between a service provider and a client. It defines the level of service expected from the service provider.

• TAT is the time taken to complete a process or fulfill a re...read more
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Q3. Tell me about your self
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I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong focus on providing exceptional service

• Empathetic and dedicated approach

• Excellent communication skills
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Q1. What is phone Banking?
Ans. 
Phone banking is a service provided by banks that allows customers to perform banking transactions over the phone.
• Allows customers to check account balances

• Enables customers to transfer funds between accounts

• Provides assistance with setting up automatic bill payments

• Allows customers to report lost or stolen cards

• Offers support for general inquiries and account maintenance
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Q2. Tell me about your city and what is most famous in your city?
Ans. 
I am from New York City, which is known for its iconic landmarks, diverse culture, and vibrant nightlife.
• Iconic landmarks such as the Statue of Liberty, Empire State Building, and Times Square

• Diverse culture with neighborhoods like Chinatown, Little Italy, and Harlem

• Vibrant nightlife with Broadway shows, trendy bars, and world-class restaurants
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Q3. Tell me about yourself?
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I am a dedicated and customer-focused individual with a strong background in customer service and problem-solving.
• I have X years of experience in customer service roles

• I excel at resolving customer issues and providing excellent service

• I am a great communicator and team player

• I am passionate about helping customers and ensuring their satisfaction
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Fundamental knowledge of English and mathematics.

Q1. Introduction, basic knowledge of bank like cheque details,RTGS, NEFT
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Q2. Can you relocate?
Ans. 
Yes, I am open to relocating for the right opportunity.
• I am willing to relocate for the job.

• I have no restrictions on moving to a new location.

• I am excited about the possibility of experiencing a new city or country.

• I am flexible and adaptable to new environments.
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Q1. Tell me about Yourself
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Q2. What was my in hand salary at my previous job?
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Q3. Expectations about salary and giving their salary bracket.
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Q1. Only for Experience related questions
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Q2. Only for banking and encurence
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Q1. Tell me about yourself ?
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Q2. How did you hear about this role?
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Very basic test simple maths and logic questions

Q1. Intro your self
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Q2. Why should we hire you
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Q3. What are your strengths and weakness?
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Q4. What you bring to the table?
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A proficient English test.

Q1. Why should we hire you
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