Bahwan CyberTek Interview Questions, Process, and Tips

I have over 5 years of experience in IT support, specializing in service desk operations.

• Managed and resolved technical issues for end users

• Provided remote support for various software and hardware issues

• Created and maintained documentation for troubleshooting procedures

• Collaborated with other IT teams to escalate and resolve complex issues

I handle customer workflow process by analyzing their needs, identifying solutions, and providing support throughout the process.

• Understand the customer's requirements and expectations

• Identify the appropriate tools and resources to support the workflow

• Provide ongoing support and communication to ensure smooth workflow

• Troubleshoot any issues that may arise during the process

Electricity is used because it is a versatile, efficient, and clean source of energy that powers a wide range of devices and systems.

• Electricity is versatile and can be easily converted into different forms of energy.

• It is efficient, allowing for quick and precise control of power.

• Electricity is a clean source of energy, producing minimal pollution compared to other sources like fossil fuels.

• It powers a wide range of d...read more

In my previous role, I utilized my technical skills to provide L1 and L2 support for various IT issues.

• Provided troubleshooting and technical support for software and hardware issues

• Responded to user inquiries and resolved technical problems in a timely manner

• Documented support processes and solutions for future reference

• Collaborated with team members to escalate complex issues to L3 support

• Participated in on-call rota