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Ayka Communication

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3.1

based on 85 Reviews

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Ayka Communication Customer Service Executive Interview Questions and Answers

Updated 29 Oct 2023

Ayka Communication Customer Service Executive Interview Experiences

1 interview found

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 29 Oct 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via AmbitionBox and was interviewed in Sep 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Communication skills

Round 3 - Case Study 

Customer service in E-commerce: How an e-commerce company optimized its customer service to address issues like tracing, returns and product inquiries

Interview Preparation Tips

Interview preparation tips for other job seekers - Polish your communication skill's: Customer service is all about effective communication. Ensure that you have strong verbal and written communication skills. Practice active listening, empathy and clear.

Top trending discussions

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Interview Tips & Stories
2d (edited)
timepasstiwari
·
A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..
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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

Jio user image Anonymous

posted on 20 Nov 2021

I applied via Company Website and was interviewed before Nov 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. What are your hobbies
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident,give your answers in polite way without hesitation

Customer Service Executive Interview Questions & Answers

Vodafone Idea user image Anonymous

posted on 31 Oct 2021

I applied via Walk-in and was interviewed before Oct 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Intro,read paragraph an converte into Hindi,what is customer service,what is sale
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Read this all and be confident

Customer Service Executive Interview Questions & Answers

Bharti Airtel user image Anonymous

posted on 16 Jul 2021

I applied via Referral and was interviewed before Jul 2020. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Firstly, I joined the group discussion and it was the first round of my interview. Then there the HR asked to us on a topic ( irrespective to the job, miscellaneous). In my case we had to spoken on polluti...
    • View 1 more answer
  • Q2. Q. Why do you want to join our company?
    • View 1 more answer
  • Q3. Q. What are your strength?
    • View 1 more answer
  • Q4. How would you handle the customer?
  • Ans. 

    I would handle the customer by actively listening to their concerns, empathizing with their situation, and providing a prompt and satisfactory resolution.

    • Listen attentively to the customer's issue

    • Show empathy and understanding towards their situation

    • Ask clarifying questions to gather more information

    • Offer a solution or alternative options

    • Ensure the customer is satisfied with the resolution

    • Follow up to ensure the issue

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, talk to HR with proper eye contact

Customer Service Executive Interview Questions & Answers

Vodafone Idea user image Anonymous

posted on 30 Jun 2022

I applied via Walk-in and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell m about your self
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Negotiation required and we aware they take third party role

Customer Service Executive Interview Questions & Answers

Bharti Airtel user image Anonymous

posted on 5 Mar 2021

I applied via Recruitment Consultant and was interviewed in Feb 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What pay you want to work with us and how long will you stay?
    • View 8 more answers

Interview Preparation Tips

Interview preparation tips for other job seekers - They will ask you to translate some English lines in Hindi, just dont feel scared or dont get nervous. Just feel confident and translate it in Hindi.

Customer Service Executive Interview Questions & Answers

Vodafone Idea user image Anonymous

posted on 14 May 2021

I applied via Walk-in and was interviewed before May 2020. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Retail industry experience
  • Ans. 

    Yes

    • I have 3 years of experience working in the retail industry

    • During my time in the retail industry, I have gained extensive knowledge of customer service practices and strategies

    • I have successfully resolved customer complaints and inquiries, ensuring customer satisfaction

    • I am familiar with point-of-sale systems and have experience handling cash transactions

    • I have received positive feedback from customers for my excell

    • Answered by AI
    View 1 more answer
  • Q2. Customer Interaction
    • Add your answer
  • Q3. Local Language
    • Add your answer
  • Q4. Computer knowledge
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Fresher will get good experience on TPP

Customer Service Executive Interview Questions & Answers

Tata Communications user image Anonymous

posted on 29 Jan 2023

Interview experience
4
Good
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(3 Questions)

  • Q1. What is ospf,and how to work.
  • Ans. 

    OSPF is a routing protocol used in computer networks to determine the best path for data to travel.

    • OSPF stands for Open Shortest Path First.

    • It is a link-state routing protocol.

    • It uses Dijkstra's algorithm to calculate the shortest path.

    • OSPF routers exchange information about their connected links to build a topology map of the network.

    • This allows the routers to determine the best path for data to travel.

    • OSPF is commonl...

    • Answered by AI
    Add your answer
  • Q2. Defrence between BGP and ISIS protocol
  • Ans. 

    BGP and ISIS are routing protocols used in computer networks.

    • BGP is used for routing between different autonomous systems while ISIS is used for routing within a single autonomous system.

    • BGP uses path vector protocol while ISIS uses link-state protocol.

    • BGP is more scalable and complex than ISIS.

    • BGP is used in the internet while ISIS is used in enterprise networks.

    • BGP supports both IPv4 and IPv6 while ISIS only supports

    • Answered by AI
    Add your answer
  • Q3. Please study RIP,RR, classless and class full, HSRP, access list VLAN EIGRP.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Please study CCNA and CCNP course........
CCNA CCNP.

Skills evaluated in this interview

Customer Service Executive Interview Questions & Answers

Tata Communications user image Anonymous

posted on 18 Mar 2022

Round 1 - One-on-one 

(3 Questions)

  • Q1. Explain OSPF states.
  • Ans. 

    OSPF states are the different stages a router goes through when establishing and maintaining OSPF neighbor relationships.

    • OSPF states include Down, Init, 2-Way, Exstart, Exchange, Loading, and Full.

    • During the Down state, the router has no OSPF neighbor relationships.

    • In the Init state, the router sends Hello packets to discover OSPF neighbors.

    • The 2-Way state is reached when the router receives a Hello packet from a neigh...

    • Answered by AI
    View 1 more answer
  • Q2. Route Reflector how does it work.
  • Ans. 

    Route reflector is a networking concept that allows for efficient distribution of routing information.

    • Route reflectors are used in BGP (Border Gateway Protocol) networks to reduce the number of required peer connections.

    • They work by reflecting routes received from one peer to other peers, reducing the need for each peer to maintain a full mesh of connections.

    • Route reflectors can be configured in a hierarchy, with multi...

    • Answered by AI
    Add your answer
  • Q3. BGP scenario based questions.
    • Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. QinQ how does it work.
    • Add your answer
  • Q2. Topology related questions.
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Tell me about yourself.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus on BGP, IGP protocols.
BGP attributes and some switching technologies.

Skills evaluated in this interview

Customer Service Executive Interview Questions & Answers

Tata Communications user image Anonymous

posted on 25 Dec 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I was interviewed before Dec 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. STP and it's types OSPF BGP MPLS
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Need knowledge of basic
More about working at Ayka Communication

Ayka Communication Interview FAQs

How many rounds are there in Ayka Communication Customer Service Executive interview?
Ayka Communication interview process usually has 3 rounds. The most common rounds in the Ayka Communication interview process are Resume Shortlist, Aptitude Test and Case Study.

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Ayka Communication Customer Service Executive Reviews and Ratings

based on 1 review

5.0/5

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5.0

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5.0

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5.0

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5.0

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5.0

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5.0

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5.0

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