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Atidiv
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I applied via LinkedIn and was interviewed in Aug 2023. There were 2 interview rounds.
To make a PPT by the given database and to present to the interviewer as per the terms provided
1. CSAT Scores for a Quater?
2. Which team has highest or lowest CSAT?
3. AHT of a given team
I would present data showing increased workload and suggest hiring more full-time employees.
Explain the current workload and how it is impacting productivity
Provide data on the benefits of hiring more full-time employees
Suggest a trial period with increased FTE count to measure impact
To convert a client into a deal, I would focus on building a strong relationship, understanding their needs, showcasing the value of our product/service, and negotiating terms that benefit both parties.
Build a strong relationship with the client by actively listening to their needs and concerns.
Understand the client's specific requirements and tailor the product/service offering to meet those needs.
Showcase the value o...
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