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I appeared for an interview in Jun 2025, where I was asked the following questions.
I appeared for an interview in Feb 2025, where I was asked the following questions.
As an Issue Resolution Analyst, I identify, analyze, and resolve issues to enhance operational efficiency and customer satisfaction.
Conduct thorough investigations of reported issues, ensuring all relevant data is collected and analyzed.
Collaborate with cross-functional teams to develop effective solutions, such as working with IT to fix software bugs.
Document all findings and resolutions in a clear and concise manner ...
In my previous role, I successfully improved issue resolution processes, enhancing efficiency and customer satisfaction.
Reduced average resolution time by 30% by implementing a new ticketing system.
Developed a comprehensive training program for new analysts, increasing team productivity by 20%.
Collaborated with cross-functional teams to identify and resolve recurring issues, leading to a 15% decrease in customer compla...
A customer support role involves assisting customers with inquiries, resolving issues, and ensuring satisfaction with products or services.
Responding to customer inquiries via phone, email, or chat.
Troubleshooting technical issues, such as guiding a user through software problems.
Providing product information and recommendations based on customer needs.
Documenting customer interactions and feedback for future reference...
Craft a professional email addressing a frustrated customer's concerns and offering solutions.
Start with a warm greeting, e.g., 'Dear [Customer's Name],'
Acknowledge their frustration, e.g., 'I understand how frustrating this situation must be for you.'
Apologize sincerely, e.g., 'I sincerely apologize for any inconvenience this has caused.'
Provide a clear explanation of the issue, e.g., 'We experienced a delay due to un...
Sympathy involves feeling for someone, while empathy involves understanding and sharing their feelings.
Sympathy is feeling pity or sorrow for someone else's misfortune. Example: Saying 'I'm sorry for your loss.'
Empathy is the ability to understand and share the feelings of another. Example: 'I can imagine how hard this must be for you.'
Sympathy can create distance, while empathy fosters connection.
Empathy often involve...
Issue resolution analysts identify, analyze, and resolve problems to ensure smooth operations and customer satisfaction.
Identify issues: Analyze customer complaints to determine root causes, e.g., a recurring software bug affecting user experience.
Communicate effectively: Liaise with stakeholders to provide updates and gather necessary information, e.g., regular status reports to management.
Develop solutions: Collabora...
I applied via Approached by Company and was interviewed in Sep 2024. There were 4 interview rounds.
I approach critical issues methodically, prioritizing impact, communication, and resolution strategies.
Identify the issue: Quickly assess the problem's scope and impact on operations.
Gather a team: Collaborate with relevant stakeholders to leverage diverse expertise.
Analyze root cause: Use techniques like the 5 Whys or Fishbone Diagram to understand underlying issues.
Develop a plan: Create a step-by-step action plan to...
Handle stakeholder's interests by understanding their needs, communicating effectively, and delivering results.
Understand the stakeholders' needs and priorities
Communicate regularly and effectively with stakeholders
Involve stakeholders in decision-making processes
Deliver results that align with stakeholders' interests
Manage expectations and address concerns promptly
SQL Rank functions.
Python easy to medium DSA programs.
Pyspark Concepts and questions.
Analytical functions in SQL are used to perform calculations on sets of rows.
Aggregate functions like SUM, AVG, COUNT, MIN, MAX
Window functions like ROW_NUMBER, RANK, DENSE_RANK, LAG, LEAD
Ranking functions like NTILE, PERCENT_RANK, CUME_DIST
Statistical functions like STDDEV, VARIANCE
String functions like CONCAT, SUBSTRING, TRIM
I appeared for an interview in May 2025, where I was asked the following questions.
To validate a string with parentheses, check for balanced and correctly nested parentheses.
Use a stack to track opening parentheses. Example: For '(a()bc)', push '(' onto the stack.
For each closing parenthesis, pop from the stack. If the stack is empty or mismatched, it's invalid.
At the end, if the stack is empty, the string is valid. Example: '(a()bc)' is valid, but '(a(b)c' is not.
I applied via Approached by Company and was interviewed in May 2024. There were 6 interview rounds.
It was a HackerRank machine-coding test. 1 medium-level question which was based on activity selection problem and I was given 1 hour along with few objectives which were on RDBMS and cloud
The assignment was to design a solution for a parking lot to make it fully automated by utilizing AI to capture vehicle numbers and calculate parking fees based on entry and exit times.
A HashMap is a data structure that stores key-value pairs for efficient data retrieval.
HashMap allows O(1) average time complexity for insertions and lookups.
It uses a hash function to compute an index for storing values.
Example: Storing user IDs as keys and user information as values.
Hash collisions are handled using techniques like chaining or open addressing.
HashMap is not synchronized, making it unsuitable for mult...
Count the frequency of characters/words and sort them based on number of occurrences in descending order.
Split the input string into individual words
Create a map to store the frequency of each character/word
Sort the map based on the number of occurrences in descending order
Return the maximum number of characters/words along with the number of occurrences
Design patterns such as microservices, retry mechanism, and bulkhead pattern are used to design a system for scalability, fault tolerance, and resilience.
Microservices pattern involves breaking down a system into smaller, independent services that communicate through APIs.
Retry mechanism is used to handle transient failures by automatically retrying failed operations.
Bulkhead pattern isolates different components of a ...
I applied via Naukri.com and was interviewed in Sep 2024. There was 1 interview round.
Synchronized block and method are used in Java to control access to shared resources using locks.
Synchronized block allows locking on a specific object instance or class
Synchronized method locks on the object instance
Locks prevent multiple threads from accessing the synchronized code simultaneously
I applied via Approached by Company and was interviewed in Aug 2024. There were 3 interview rounds.
I applied via Referral and was interviewed in Jul 2024. There were 3 interview rounds.
Self introduction and DSA on hackerrank with shared access between interviewer and interviewee.
1. Valid paraenthesis
2. Two sum (2 different methods)
A Car class with attributes and methods for functionality like starting, stopping, and tracking mileage.
Attributes: make, model, year, color, mileage.
Methods: start(), stop(), drive(distance), getMileage().
Example: car.start() to start the engine.
Example: car.drive(50) to drive 50 miles and update mileage.
Example: car.getMileage() returns the current mileage.
I applied via Naukri.com and was interviewed in Jun 2024. There was 1 interview round.
As an Integration analyst, I will be responsible for designing, implementing, and maintaining data integration solutions to ensure seamless communication between different systems.
Designing data integration solutions to connect various systems and applications
Implementing integration processes using tools like MuleSoft, Dell Boomi, or Informatica
Monitoring and troubleshooting data integration issues to ensure smooth op...
I am responsible for analyzing and integrating data from various systems to ensure seamless communication and functionality.
Analyze data from different systems
Integrate data to ensure seamless communication
Troubleshoot and resolve integration issues
Collaborate with stakeholders to gather requirements
Develop and maintain integration solutions
I appeared for an interview in May 2025, where I was asked the following questions.
I recognize that my attention to detail can sometimes slow down my decision-making process, impacting efficiency.
I tend to focus heavily on details, which can delay my ability to make quick decisions. For example, in a recent project, I spent extra time double-checking data.
I sometimes struggle with delegating tasks, as I prefer to ensure everything is done to a high standard. This was evident when I took on too many r...
If I don't get this job, I'll reflect on the experience, seek feedback, and continue to grow professionally.
Reflect on the interview process to identify areas for improvement.
Seek constructive feedback from the interviewers to understand their perspective.
Continue to enhance my skills through online courses or certifications relevant to the role.
Network with professionals in the field to explore other opportunities.
Sta...
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Member Technical Staff
462
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| ₹12.5 L/yr - ₹20.5 L/yr |
Issue Resolution Analyst
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| ₹3.4 L/yr - ₹7.1 L/yr |
Senior Member of Technical Staff
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| ₹21 L/yr - ₹39 L/yr |
Operations Analyst
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Senior Operations Analyst
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| ₹3.7 L/yr - ₹7.1 L/yr |
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