Athenahealth Technology Product Support Analyst Interview Questions and Answers

Q1. What is strength & weakness
Ans. 
Strength is a positive attribute or quality that contributes to success, while weakness is a limitation or area of improvement.
• Strengths: good communication skills, problem-solving abilities, positive attitude

• Weaknesses: lack of experience in a specific area, difficulty with time management, tendency to be overly critical of oneself
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Q2. Whats your Memorable day
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Q1. About joins in SQL.
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Q2. Get different values in table.
Ans. 
To get different values in a table, you can use SQL queries with DISTINCT keyword.
• Use SELECT statement with DISTINCT keyword to retrieve unique values from a specific column in a table.

• You can also use GROUP BY clause to group the data by a specific column and retrieve distinct values.

• If you want to get distinct values from multiple columns, you can use the combination of DISTINCT and CONCAT functions.

• Example: SELECT D...read more
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Q3. Find duplicate values in table.
Ans. 
To find duplicate values in a table, you can use SQL queries with GROUP BY and HAVING clauses.
• Write a SQL query to select the columns that may contain duplicate values.

• Use the GROUP BY clause to group the rows based on the selected columns.

• Add the HAVING clause with a COUNT function to filter out the groups with more than one occurrence.

• Execute the query to retrieve the duplicate values.
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Q1. Questions on Linux n windows, networking questions and AWS were asked ITSM related questions
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Q1. Few more technical questions based on project worked on previously
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Q1. Self Brief Introduction
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Q1. Moderate level Questions
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Q1. Typing test Required Score 30
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Q1. Choose a topic and speak about 2min
Ans. 
Importance of effective communication in customer support
• Clear and concise communication helps in understanding customer issues

• Active listening is crucial to ensure customers feel heard and valued

• Empathy and patience are key in resolving customer complaints

• Providing timely updates and follow-ups builds trust and customer satisfaction
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Q1. Explain about SQL joins.
Ans. 
SQL joins are used to combine data from two or more tables based on a related column.
• Joins are used to retrieve data from multiple tables in a single query.

• There are different types of joins: inner join, left join, right join, and full outer join.

• Inner join returns only the matching rows from both tables.

• Left join returns all the rows from the left table and matching rows from the right table.

• Right join returns all the...read more
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Q2. Explained about Joins. They asked Mose questions from SQL and queries. You can crack if you have very well query knowledge.
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Q1. What's your favourite place and what would you like to change about it.
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Q2. Hilly areas where herbs are grown should be legalized to get maximum benefit in term of financial and mental health of locals instead of mining, construction. Money could be used in for economy instead of ...read more
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Q1. What is OS What is pst and ost What is outlook What is group policy What is AD What is users Whai is OU
Ans. 
OS stands for Operating System, which is the software that manages computer hardware and software resources.
• OS is the foundation of a computer system, providing a user-friendly interface and managing tasks and resources.

• Examples of popular operating systems include Windows, macOS, and Linux.
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