Filter interviews by
I applied via Campus Placement and was interviewed in Feb 2024. There was 1 interview round.
Rate your
company
🤫 100% anonymous
How was your last interview experience?
I applied via Campus Placement and was interviewed in Feb 2024. There were 5 interview rounds.
Astreya interview questions for popular designations
I applied via Naukri.com and was interviewed before Aug 2023. There were 3 interview rounds.
I applied via Company Website and was interviewed in Oct 2021. There were 5 interview rounds.
I applied via Naukri.com and was interviewed in Apr 2021. There were 3 interview rounds.
Listen actively, empathize, apologize, offer a solution, and follow up.
Listen actively to the customer's complaint without interrupting.
Empathize with the customer's frustration and acknowledge their feelings.
Apologize for any inconvenience caused and take responsibility for the issue.
Offer a solution or alternative to resolve the issue.
Follow up with the customer to ensure their satisfaction and to prevent future issu
Customer service is the act of providing assistance and support to customers before, during, and after a purchase.
Active listening and empathy towards customers
Prompt and effective resolution of customer issues
Going above and beyond to exceed customer expectations
Personalization of service to meet individual customer needs
Clear and concise communication with customers
Example: A customer service representative who patie...
I applied via Naukri.com
Top trending discussions
I appeared for an interview before Feb 2016.
based on 10 interviews
Interview experience
Desktop Support Specialist
32
salaries
| ₹0 L/yr - ₹0 L/yr |
Desktop Support Engineer
18
salaries
| ₹0 L/yr - ₹0 L/yr |
Service Delivery Manager
12
salaries
| ₹0 L/yr - ₹0 L/yr |
Service Desk Specialist
8
salaries
| ₹0 L/yr - ₹0 L/yr |
Program Manager
8
salaries
| ₹0 L/yr - ₹0 L/yr |
Wipro
HCLTech
Tech Mahindra
TCS