ASG Eye Hospital Interview Questions, Process, and Tips

I am a dedicated and experienced Senior Process Associate with a strong background in process improvement and team management.

• Over 5 years of experience in process improvement and optimization

• Skilled in team management and leadership

• Proficient in data analysis and reporting

• Strong communication and problem-solving skills

• Previous experience in implementing new processes to increase efficiency

I worked as a Senior Process Associate at my last company, where I managed a team and streamlined processes to improve efficiency.

• Managed a team of associates to ensure daily tasks were completed accurately and on time

• Analyzed current processes and implemented improvements to increase efficiency

• Collaborated with other departments to streamline communication and workflow

• Trained new associates on company processes and pr

I handle hyperactive customers by remaining calm, actively listening to their concerns, empathizing with their emotions, and finding solutions to address their needs.

• Remain calm and composed

• Listen actively to understand their concerns

• Empathize with their emotions

• Find solutions to address their needs

• Offer reassurance and support

Yes, I am comfortable working in rotational shifts as I have prior experience and understand the importance of flexibility in this role.

• I have previous experience working in rotational shifts and have adapted well to the changing schedules.

• I understand the importance of flexibility in this role and am willing to adjust my schedule as needed.

• I am committed to meeting the requirements of the job, including working in rot...read more

Remedy tool is used for ticketing and incident management in IT support.

• Remedy tool is used to log, track, and manage IT incidents and service requests.

• It helps in prioritizing and assigning tickets to the appropriate IT personnel.

• Users can also use Remedy tool to search for solutions to common IT issues.

• It provides reporting and analytics on IT incidents and service requests.

• Remedy tool can be customized to fit the sp

The employee is highly ambitious and driven to excel in their work.

• The employee consistently sets challenging goals for themselves and works tirelessly to achieve them.

• They actively seek out opportunities for growth and advancement within the organization.

• The employee is not satisfied with mediocrity and constantly pushes themselves to improve and succeed.

• They are willing to take on additional responsibilities and chal...read more

The employee handles pressure by staying organized, prioritizing tasks, and maintaining open communication.

• Staying organized by creating to-do lists and setting deadlines

• Prioritizing tasks based on importance and deadlines

• Maintaining open communication with team members and supervisors to address any challenges or concerns

• Taking breaks and practicing stress-relief techniques such as deep breathing or mindfulness