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Apertum Online Customer Service Representative Interview Questions and Answers
Apertum Online Customer Service Representative Interview Experiences
1 interview found
Selected
I applied via LinkedIn and was interviewed before Jan 2022. There were 3 interview rounds.
Interview Preparation Tips
Interview questions from similar companies
Interview Preparation Tips
Experience: IT WAS FANTASTIC MOMENT OF MY LIFEE BECAUSE THAT WAS THE FIRST TIME I HAVE BEEN TO A PROPER MNC.
I WAS TENSE ACTUALLY BECAUSE THEY WANTED TO GIVE ME AN OPPORTUNITY TO WORK WITH THEM AFTER CHECKING MY COMMUNICATION SKILLS.
IT WAS A MEETING WITH CUSTOMER SERVICE MANAGER ONE MR. DHEERAJ SINGH
I SAID IF TIME WAS IN MY HANDS I WOULD LIKE TO STUDY FURTHER WHICH I COULD NOT FOR SOME PERSONAL REASONS
Tips: BE CLEAR ON WHAT IS BEING QUESTIONED CHECK WITH THE PERSON IF YOU ARE NOT CLEAR ABOUT WHAT IS ASKED
Duration: 1 hour 5 minutes
Round: Test
Experience: THE PERSONAL INTRODUCTION ROUND WILL BE IN GENERAL ABOUT YOUR PREVIOUS COMPANY ITS ROLES AND THE REASON FOR LEAVING .
HR ROUND THEY WILL CONFIRM IF YOU ARE SELECTED OR NOT AND THEN THEY WILL ASK YOU TO SUBMIT DOCUMENTS
Tips: PROVIDE ONLY DOCUMENTS WHICH ARE NOT FAKE
Duration: 1 hour 5 minutes
Total Questions: 10
Round: DOCUMENT COLLECTION
Experience: THEY WILL GIVE YOU A CHECKLIST OF ALL THE DOCUMENTS TO BE PROVIDED
Tips: PROVIDING FAKE DOCUMENTS WILL ONLY LAND YOU UP IN PROBLEMS SO BE GENUINE
Round: HR ROUND
Experience: HR WILL CONFIRM THE SALARY AND DATE OF JOINING
Customer Service Representative Interview Questions & Answers
Amazon
Anonymous
posted on 20 Jun 2017
I appeared for an interview in Jan 2017.
Interview Questionnaire
2 Questions
- Q1. Are you comfortable with night shift?
- Ans.
Yes
I am comfortable with night shifts and have prior experience working during those hours.
I understand the importance of being available to assist customers at any time, including during the night.
I am adaptable and can easily adjust my sleep schedule to accommodate night shifts.
I am aware that night shifts may involve handling more challenging customer situations and I am prepared for that.
I am committed to providing...
- Q2. Where do you yourself after 5 years?
- Ans.
In 5 years, I see myself as a seasoned Customer Service Representative, possibly in a leadership role, contributing to the success of the company.
Continuing to excel in customer service skills and knowledge
Seeking opportunities for advancement within the company
Possibly taking on leadership responsibilities, such as mentoring new hires or leading projects
Contributing to the overall success and growth of the company
Interview Preparation Tips
Experience: There were 15 groups each included 7 persons. Each person was given time to speak individually. After this round there were almost 150 students were selected.
Tips: 1. Fluency should be good.
2. Knowledge about the topic.
Duration: 15 minutes
Round: HR Interview
Experience: There was only one person asking questions. He was keenly watching your confidence and your mindset about selection in company.
Tips: 1. You should be confident enough to answer answers.
College Name: Ajay Kumar Garg Engineering College, Ghaziabad
Customer Service Representative Interview Questions & Answers
Zomato
Anonymous
posted on 19 Feb 2021
Interview Questionnaire
2 Questions
- Q1. What is your expected salary??
- Q2. My expected salary lies around the experience and current market value .
Customer Service Representative Interview Questions & Answers
Flipkart
Anonymous
posted on 20 Apr 2021
Interview Questionnaire
3 Questions
- Q1. First thing u will be asked is to introduce yourself
- Q2. They will ask you to speak 4-5 lines on any random topic just to check the communication skills
- Q3. And then after things related to customer service just like what is empathy and how to handle the irate customers
Customer Service Representative Interview Questions & Answers
Flipkart
Anonymous
posted on 6 Apr 2022
Interview Preparation Tips
Customer Service Representative Interview Questions & Answers
Amazon
Anonymous
posted on 20 Jan 2021
I applied via Naukri.com
Interview Questionnaire
1 Question
- Q1. Logical, English, typing test.
Interview Preparation Tips
Customer Service Representative Interview Questions & Answers
Amazon
Saad khan
posted on 18 Sep 2023
Interview Preparation Tips
Interview process was not very difficult i would say. Hiring process begins with the assessment test. First you need to pass the test, they ask some fill in the blanks and then there was a secttion to rewrite the sentence in your own words and all that grammar stuff. Once you are done with the test you will get the of HR after few days.
Customer Service Representative Interview Questions & Answers
Amazon
Anonymous
posted on 19 Jun 2024
Selected
I applied via Job Fair and was interviewed in May 2024. There were 2 interview rounds.
Interview Preparation Tips
Interview Questionnaire
6 Questions
- Q1. First HR round is all about your background and basic information about you and what you know about Amazon.
- Q2. Tell me something about yourself?
- Ans.
I am a dedicated and empathetic individual with a passion for helping others.
I have a background in customer service, where I have honed my communication and problem-solving skills.
I am a good listener and strive to understand the needs of customers in order to provide effective solutions.
I am a team player and enjoy collaborating with colleagues to ensure the best possible outcomes for customers.
- Q3. Why do you want to join us?
- Ans.
I am passionate about providing excellent customer service and believe in the values of your company.
I have a strong background in customer service and enjoy helping others
I admire the company's commitment to customer satisfaction and want to be a part of that
I believe in the company's mission and values and want to contribute to its success
- Q4. What do you know about Amazon?
- Ans.
Amazon is a multinational technology company that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence.
Founded by Jeff Bezos in 1994 as an online bookstore
Expanded to sell a wide variety of products and services
Offers Amazon Prime subscription service for fast shipping and streaming content
Owns subsidiaries like Whole Foods Market and Twitch
Developed popular devices like Kindle e-reade
- Q5. Your education
- Ans.
Bachelor's degree in Business Administration
Graduated from XYZ University in 2018
Took courses in marketing, finance, and management
Completed a senior project on consumer behavior analysis
- Q6. This is the final round. You'll be asked about your background, education qualification, Why do you want to join company and what you know about it. How will you react in the circumstances. Like when you ...
Interview Preparation Tips
Experience: The test is conducted to check your English language skills.
The questions are like
fill in the blanks
complete the sentences
find the correct word
within the given time.
Sometimes you get a passage and then questions about that.
In the end you have to write an e-mail. (Subject of the email is provided)
General Tips: It doesn't really matter if you know the subject thoroughly because nobody knows everything.
You've to show that you're willing to work with them.
Your body gestures and the way you behave.
Remember that you're observed (under CCTV) even when you're waiting outside.
So be professional and act accordingly.
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Apertum Online Customer Service Representative Interview Process
based on 1 interview
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