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Amazon Workforce Analyst Interview Questions and Answers
Amazon Workforce Analyst Interview Experiences
1 interview found
Anonymous
(2 Questions)
- Q1. Excel, Advance Excel, Case study
- Q2. What is capacity planning? How many FTE are required with AHT of 15 mins in a week given inbound volume is 5000
- Ans.
Capacity planning involves determining the number of full-time employees needed to meet service level targets based on workload and average handling time.
Capacity planning is the process of determining the required workforce to meet service level targets.
It involves analyzing historical data on inbound volume, average handling time, and other factors.
In this case, with an AHT of 15 mins and inbound volume of 5000, the ...
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