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Amazon Quality Service Associate Interview Questions, Process, and Tips

Updated 16 Mar 2025

Top Amazon Quality Service Associate Interview Questions and Answers

  • Q1. • Explain Testing with real time example • Explain Adhoc with real time example.
  • Q2. What is testing? How do you test a matress? How do you test a Alexa device? Self introduction?
  • Q3. Why software testing required Regression testing
View all 8 questions

Amazon Quality Service Associate Interview Experiences

19 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Feb 2025, where I was asked the following questions.

  • Q1. What is grey box testing
  • Q2. What is smoke testing
Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Not Selected

I applied via Amazon and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - Screening test 

(2 Questions)

  • Q1. Tell me about yourself?
  • Ans. 

    I am a dedicated and customer-focused individual with a strong background in providing quality service and resolving customer issues.

    • I have X years of experience in customer service roles

    • I am skilled in handling customer inquiries and complaints

    • I have a proven track record of meeting and exceeding customer satisfaction goals

  • Answered by AI
  • Q2. Tell what skills you have especially java, python, SQL and excel? He was testing our Communication skills in english.
Round 2 - Verbal ability 

(2 Questions)

  • Q1. Para questions, grammar, listening and speaking tests
  • Q2. Email writing,....

Interview Preparation Tips

Topics to prepare for Amazon Quality Service Associate interview:
  • Quality Services
  • Manual Testing
Interview preparation tips for other job seekers - Tell me about yourself, Tell me about your experience, what is a bug, how will you measure 4 liters by using 3 liter jar and 5 liter jar from an infinite pool of water, what is regression testing, explain sdlc, Do you adobe photoshop, what is regression testing?

I didn't get selected for the role.

Quality Service Associate Interview Questions Asked at Other Companies

asked in Amazon
Q1. • Explain Testing with real time example • Explain Adhoc with rea ... read more
asked in Amazon
Q2. What is testing? How do you test a matress? How do you test a Ale ... read more
asked in Amazon
Q3. Why software testing required Regression testing
asked in Amazon
Q4. What is bug how to clear
asked in Amazon
Q5. Automation Testing & Manual testing explanation?
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Job Portal and was interviewed in Aug 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Basic aptitude questions

Round 2 - One-on-one 

(2 Questions)

  • Q1. Manual testing concepts
  • Q2. Project related scenarios
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
6-8 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Nov 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Aptitude Test 

General Aptitude questions

Round 3 - One-on-one 

(3 Questions)

  • Q1. What is Testing?
  • Ans. 

    Testing is the process of evaluating a system or component to determine if it meets the specified requirements.

    • Testing is done to identify defects or errors in a system.

    • It involves executing a program or system with the intent of finding bugs.

    • Testing can be done at various levels such as unit testing, integration testing, and system testing.

    • Different types of testing include functional testing, performance testing, sec...

  • Answered by AI
  • Q2. Automation Testing & Manual testing explanation?
  • Ans. 

    Automation testing is the use of software tools to execute test cases, while manual testing is the process of testing software manually.

    • Automation testing involves writing scripts to automate test cases.

    • It is faster and more efficient than manual testing.

    • Examples of automation testing tools include Selenium, Appium, and JUnit.

    • Manual testing requires human intervention to execute test cases.

    • It involves exploring the sof...

  • Answered by AI
  • Q3. Regression Testing?

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare on Testing In Detail? And it's types why We use it.

Skills evaluated in this interview

Amazon interview questions for designations

 Associate Quality Analyst

 (1)

 Quality Associate

 (20)

 Associate Quality Assurance Engineer

 (1)

 Associate Quality Assurance

 (1)

 Customer Service Associate

 (158)

 Senior Quality Associate

 (3)

 Catalog Quality Associate

 (3)

 Quality Control Associate

 (1)

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in and was interviewed in Dec 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

Just a basic aptitude questions

Round 2 - Technical 

(1 Question)

  • Q1. It was based on testing concepts like SDLC. Read thoroughly about software testing.
Round 3 - HR 

(1 Question)

  • Q1. Tell me about yourself Why you want to join in amazon Final year project explanation

Get interview-ready with Top Amazon Interview Questions

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. What is regression testing
  • Ans. 

    Regression testing is the process of retesting a software application to ensure that new code changes have not adversely affected existing functionality.

    • Regression testing is performed after code changes to verify that the existing features still work correctly.

    • It helps in identifying any defects introduced by new code changes.

    • Automated testing tools are often used for regression testing to save time and effort.

    • Regress...

  • Answered by AI
  • Q2. What is bug life cycle
  • Ans. 

    Bug life cycle refers to the stages a bug goes through from identification to resolution.

    • Bug is identified by tester or user

    • Bug is reported in a bug tracking system

    • Bug is assigned to a developer

    • Developer fixes the bug

    • Bug is retested by tester

    • Bug is closed if fixed or reopened if issue persists

  • Answered by AI

Skills evaluated in this interview

Quality Service Associate Jobs at Amazon

View all
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Sep 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Just aptitude and English test

Round 3 - One-on-one 

(1 Question)

  • Q1. All about testing

Interview Preparation Tips

Interview preparation tips for other job seekers - Search on internet fir few previous asked questions
Interview experience
4
Good
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Mar 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

Reasoning Quant and engish

Round 2 - One-on-one 

(1 Question)

  • Q1. Question related to testing

I appeared for an interview in Feb 2022.

Round 1 - Aptitude Test 

25 verbal and 25 analytical questions in 50 mins total. We can switch between all 50 questions.

Round 2 - One-on-one 

(1 Question)

  • Q1. General questions about manual testing and it's related questions like defect lifecycle, priority and severity, sanity and smoke testing difference, etc... As I am an experienced candidate, most of my tim...

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well you can surely knock it of

I applied via LinkedIn and was interviewed in Jan 2022. There were 2 interview rounds.

Round 1 - Assignment 

1.Basic English question
2.technical interview.

Round 2 - Technical 

(1 Question)

  • Q1. Why software testing required Regression testing
  • Ans. 

    Software testing is required for ensuring quality and reliability of software products. Regression testing is necessary to ensure that changes made to the software do not affect its existing functionality.

    • Software testing helps in identifying defects and errors in the software product.

    • It ensures that the software meets the requirements and specifications.

    • Regression testing is necessary to ensure that changes made to th...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Amazon Quality Service Associate interview:
  • Manual Testing
Interview preparation tips for other job seekers - Totally 2 rounds
1. Written test ( basic English question), after 1 day the second round technical interview basic questions of testing and that day itself received mail of congratulations you selected for this role.

Skills evaluated in this interview

Amazon Interview FAQs

How many rounds are there in Amazon Quality Service Associate interview?
Amazon interview process usually has 2-3 rounds. The most common rounds in the Amazon interview process are Aptitude Test, Technical and One-on-one Round.
How to prepare for Amazon Quality Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Amazon. The most common topics and skills that interviewers at Amazon expect are Software Testing, QA Engineering, Service Quality, Automation Testing and Computer Skills.
What are the top questions asked in Amazon Quality Service Associate interview?

Some of the top questions asked at the Amazon Quality Service Associate interview -

  1. • Explain Testing with real time example • Explain Adhoc with real time ex...read more
  2. What is testing? How do you test a matress? How do you test a Alexa device? ...read more
  3. Why software testing required Regression test...read more

Tell us how to improve this page.

Amazon Quality Service Associate Interview Process

based on 12 interviews

2 Interview rounds

  • Resume Shortlist Round
  • Aptitude Test Round
View more

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Amazon Quality Service Associate Salary
based on 539 salaries
₹2 L/yr - ₹4.5 L/yr
At par with the average Quality Service Associate Salary in India
View more details

Amazon Quality Service Associate Reviews and Ratings

based on 51 reviews

3.8/5

Rating in categories

3.3

Skill development

4.1

Work-life balance

3.3

Salary

4.0

Job security

4.3

Company culture

3.1

Promotions

3.7

Work satisfaction

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