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Amazon
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I applied via Recruitment Consulltant and was interviewed in Dec 2024. There were 6 interview rounds.
Conducting an interview session involves preparation, active listening, asking relevant questions, and providing a positive experience for the candidate.
Prepare by reviewing the candidate's resume and job description
Create a comfortable environment for the candidate to feel at ease
Ask open-ended questions to encourage detailed responses
Listen actively and take notes to remember key points
Provide clear information about...
Utilize networking, tailor your resume, apply to multiple positions, and follow up with potential employers.
Network with professionals in your desired field to learn about job opportunities.
Customize your resume and cover letter for each job application to highlight relevant skills and experiences.
Apply to a variety of positions to increase your chances of securing a job quickly.
Follow up with potential employers after...
How should I complete my assignments?
How can I effectively complete my tasks?
What training is available to help me perform my job?
I applied via Naukri.com and was interviewed in Nov 2024. There were 2 interview rounds.
Understanding customer pain points and demonstrating genuine care is crucial. Professionalism involves being polite, respectful, and competent. It is important to have knowledge of company products or services. Above all, problem-solving skills are essential, along with a commitment to going above and beyond to find solutions.
Emotional intelligence is the ability to recognize, understand, and manage emotions in oneself and others.
Emotional intelligence involves self-awareness and self-regulation.
It also includes empathy and social skills.
Example: Being able to remain calm and composed in a stressful customer interaction.
Example: Understanding and responding appropriately to a customer's emotions.
Technical customer service involves providing assistance with technical issues and troubleshooting for customers.
Assisting customers with technical issues related to products or services
Troubleshooting problems and providing solutions
Explaining technical information in a clear and understandable way
Offering guidance on how to use products or services effectively
Escalating complex technical issues to higher level suppor
Customer service focuses on addressing general inquiries and providing assistance, while technical support deals with resolving technical issues and troubleshooting.
Customer service involves addressing general inquiries and providing assistance with products or services.
Technical support focuses on resolving technical issues, troubleshooting problems, and providing solutions related to technology or software.
Customer s...
Technical skills in customer service refer to the ability to use various tools and software to efficiently assist customers.
Proficiency in using customer relationship management (CRM) software
Ability to troubleshoot technical issues remotely
Knowledge of online chat platforms and ticketing systems
Experience with data entry and analysis for customer support
Familiarity with social media platforms for customer interaction
Customer satisfaction is the measure of how happy and content a customer is with a company's products, services, and overall experience.
Customer satisfaction is the result of meeting or exceeding customer expectations.
It involves providing excellent customer service, resolving issues promptly, and building strong relationships with customers.
Measuring customer satisfaction can be done through surveys, feedback forms, a...
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What people are saying about Amazon
I applied via AmbitionBox and was interviewed in Nov 2024. There were 3 interview rounds.
NLP is my favorite subject. Is relatated medical and sign language. I have done reseach with mechien learning and AI TOOLS used for problem solving approach.
A group discussion was conducted on data-based management regarding Mr. Adani's food industry products in the state of Gujarat and their exports to other countries, utilizing data analytics.
Amazon interview questions for popular designations
I applied via Naukri.com and was interviewed in Sep 2024. There were 2 interview rounds.
English, Comprehension skills, Reasoning skills limited to English reading.
Get interview-ready with Top Amazon Interview Questions
I applied via Company Website and was interviewed in Oct 2024. There were 3 interview rounds.
Interview 1 accept yourself
Yes, I am willing to travel for job opportunities in other states.
I am open to relocating for the right career opportunity
I have experience working in different states and adapting to new environments
Traveling for work allows me to gain new perspectives and experiences
General aptitude like picture, simple multiplication, logical
It depends on the role which you are applying for l2 it will be simple like what is array string how to write a array
Ongoing topic of that particular period
Two questions asked
Design a distributed LRU cache system for efficient data storage and retrieval.
Implement a distributed cache system using a combination of local caches on each node and a centralized cache for coordination.
Use a consistent hashing algorithm to determine which node should store each key-value pair.
Implement a cache eviction policy based on LRU (Least Recently Used) to remove the least recently accessed items when the ca...
LFU cache design in a distributed manner
Use a distributed key-value store like Redis to store the cache data
Implement a distributed algorithm to track the frequency of cache access across nodes
Use a consensus algorithm like Raft or Paxos to ensure consistency in cache eviction policies
I applied via Company Website and was interviewed in Oct 2024. There were 2 interview rounds.
Aptitude, grammar and logical reasoning
Group discussion for around 15 members in one set
The duration of Amazon interview process can vary, but typically it takes about less than 2 weeks to complete.
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