AIT Global Application Support Engineer Interview Questions and Answers

I have experience using various tools such as JIRA, Confluence, and Splunk.

• JIRA for issue tracking and project management

• Confluence for documentation and collaboration

• Splunk for log analysis and troubleshooting

Escalation scenarios are handled by following a defined process and communicating effectively with all parties involved.

• Identify the severity of the issue and determine if it requires escalation

• Follow the defined escalation process, which may involve notifying managers or higher-level support teams

• Communicate effectively with all parties involved, including the customer and any internal teams

• Provide regular updates on ...read more