AGS Telecalling Marketing Interview Questions and Answers

Q1. What is interface? And why we use it?
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Q2. Why we write WebDriver driver = new ChromeDriver();
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Q3. WAP to reverse a string without reversing the numbers and symbols in the string.
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Q1. Tell me your self intro
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I am a dedicated and empathetic Customer Care Executive with a passion for helping customers resolve their issues and providing excellent service.
• I have over 5 years of experience in customer service roles, including handling inquiries, complaints, and escalations.

• I am skilled in active listening, problem-solving, and conflict resolution.

• I strive to create positive customer experiences by going above and beyond to meet
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Q2. Where are you from
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I am from New York City, known for its diverse culture and iconic landmarks.
• Born and raised in the bustling city of New York

• Grew up surrounded by a mix of cultures and traditions

• Familiar with famous landmarks like the Statue of Liberty and Central Park
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Q1. Tell me your self intro
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I am a dedicated and empathetic customer care executive with a passion for helping customers resolve their issues.
• I have over 5 years of experience in customer service roles

• I am skilled in active listening and problem-solving

• I have a track record of exceeding customer satisfaction goals

• I am proficient in using CRM software to manage customer interactions
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Q2. Which languages know
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Q3. Are you comfortable in night shifts
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Yes, I am comfortable with night shifts as I have prior experience working in such shifts.
• I have previous experience working night shifts in my previous job.

• I am a night owl and feel more productive during night hours.

• I am willing to adjust my schedule to accommodate night shifts.

• I understand the importance of providing customer support round the clock.

• I am aware of the challenges of working night shifts and am prepare
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Q1. What is correlation and parameterization?
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Correlation is the process of extracting dynamic values from server responses and passing them to subsequent requests. Parameterization is the process of replacing hard-coded values in scripts with variables.
• Correlation involves identifying and capturing dynamic values like session IDs or tokens from server responses.

• Parameterization involves replacing hard-coded values in scripts with variables to make them reusable a...read more
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Q2. Explain load, stress, all testing?
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Load testing is to test the system under normal and peak load conditions, stress testing is to test the system beyond its limits, and all testing is a combination of both.
• Load testing checks the system's ability to handle expected load levels, ensuring performance under normal conditions.

• Stress testing pushes the system beyond its limits to identify breaking points and measure performance degradation.

• All testing combin...read more
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Q3. Explain PTLC?
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PTLC stands for Performance Testing Life Cycle, which is a set of activities involved in the performance testing process.
• PTLC involves planning, preparation, execution, analysis, and reporting of performance tests.

• It includes defining performance goals, creating test scenarios, setting up test environments, running tests, analyzing results, and making recommendations.

• Example: In PTLC, performance engineers work closely...read more
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Q4. Loadrunner scripting, execution and reports issue faced and how to process?
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Issues faced in Loadrunner scripting, execution, and reports
• Scripting: faced issues with correlation, parameterization, and dynamic data handling

• Execution: encountered problems with test environment setup, resource constraints, and test data management

• Reports: struggled with result analysis, performance bottlenecks identification, and report customization
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Q5. LG calculation and workload modelling process?
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LG calculation and workload modelling process involves determining the number of Load Generators required and creating a realistic simulation of user behavior.
• Calculate the number of Load Generators needed based on expected user load and performance goals.

• Create workload models by analyzing user behavior patterns, transaction volumes, and system usage.

• Consider factors like peak load times, user distribution, and transa...read more
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Q6. NFR scenarios?
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NFR scenarios refer to non-functional requirements that define the quality attributes of a system.
• NFR scenarios focus on aspects like performance, scalability, reliability, and security.

• Examples include load testing to assess system performance under expected load, stress testing to evaluate system behavior under extreme conditions, and security testing to identify vulnerabilities.

• NFR scenarios help ensure that the sys...read more
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Q1. Loadrunner questions
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Q1. Check your soft skills
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Q1. Complete your details
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A case study in an Optum interview typically revolves around solving a real-world problem related to healthcare, data analysis, technology, or business strategy, given Optum’s focus on healthcare services and technology solutions. Here are some tips on how to approach a case study interview at Optum and a sample example:

Steps to Approach an Optum Case Study:

1. Understand the Problem Statement:

Take time to read the case study carefully and make sure you understand the key issue or question.

Identify the stakeholders involved (patients, healthcare providers, insurance companies, etc.) and the objective (cost reduction, improving patient outcomes, increasing efficiency, etc.).



2. Clarify Assumptions:

If there are any ambiguous elements, ask questions to clarify the problem.

You can also state your assumptions if you're making any, but be clear that these are assumptions.



3. Break Down the Problem:

Identify key data points you would need to analyze.

Break the problem into smaller pieces that can be addressed step-by-step.



4. Analyze:

Use frameworks like SWOT analysis, PESTLE analysis, or Porter’s Five Forces if applicable to the case.

In case of a data-related problem, try to identify key metrics (such as patient satisfaction, cost, quality of care, etc.) and how they can be improved or measured.

For technology-related cases, consider aspects like scalability, security, user experience, and integration with existing systems.



5. Propose a Solution:

Present your findings logically and suggest a solution based on your analysis.

Make sure to consider both short-term and long-term impacts on patient

Q1. When interviewing with Optum, you can expect a mix of technical, behavioral, and situational questions, especially considering their focus on healthcare services, technology, and data analysis. Here are so...read more
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Q2. Done
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Computer typing should be 40 wpm. And optional question answer multiple choice questions

Online assessment (Technical, English, Reasoning)

Q1. Difference between Balance sheet and trial balance
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Balance sheet shows assets, liabilities, and equity at a specific point in time. Trial balance lists all ledger accounts with their balances.
• Balance sheet is a snapshot of a company's financial position at a specific point in time.

• Trial balance is a list of all ledger accounts with their balances to ensure debits equal credits.

• Balance sheet includes assets, liabilities, and equity sections.

• Trial balance is used to prep...read more
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Q2. Standard costing formula
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Standard costing formula calculates the expected cost of a product based on predetermined standards.
• Standard costing formula includes direct materials, direct labor, and overhead costs.

• It helps in comparing actual costs with standard costs to identify variances.

• Formula: Standard Cost = Standard Quantity of Inputs x Standard Price of Inputs
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Q3. Journal entries for Prepaid Accruals Depreciation with accumulated depreciation concept Provision for Bad debts DTA and DTL
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Explanation of journal entries for Prepaid, Accruals, Depreciation, Provision for Bad debts, DTA, and DTL.
• Prepaid expenses are initially recorded as assets and then expensed over time as they are used up.

• Accruals are expenses incurred but not yet paid or revenue earned but not yet received.

• Depreciation is the allocation of the cost of a fixed asset over its useful life, with accumulated depreciation representing the to...read more
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Q4. Case study on Ind AS 115
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Q5. Preparation of balance sheet and computation of various ratios
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Preparation of balance sheet involves listing assets, liabilities, and equity. Ratios are computed using financial data from the balance sheet.
• List all assets, liabilities, and equity on the balance sheet

• Calculate various financial ratios such as current ratio, debt to equity ratio, and return on equity

• Use formulae like Current Ratio = Current Assets / Current Liabilities

• Interpret the ratios to analyze the financial he
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Q6. Accounting principles
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Q1. What is DTA and DTL
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DTA stands for Deferred Tax Asset and DTL stands for Deferred Tax Liability.
• DTA is an asset recorded on a company's balance sheet that may be used to reduce taxable income in the future.

• DTL is a liability recorded on a company's balance sheet that represents taxes that have been accrued but not yet paid.

• DTA arises when a company has overpaid taxes or has tax deductions that exceed its taxable income.

• DTL arises when a c...read more
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Q2. Accounting entry for accumulated depreciation
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Accumulated depreciation is a contra asset account that represents the total depreciation expense taken on an asset since it was acquired.
• Accumulated depreciation is recorded on the balance sheet as a reduction from the gross amount of fixed assets to arrive at the net book value.

• The accounting entry for accumulated depreciation involves debiting the depreciation expense account and crediting the accumulated depreciati...read more
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Q3. Few resume based questions
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Q4. Standard costing formula
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Standard costing formula calculates the expected cost of a product based on predetermined standards.
• Standard costing formula = Standard cost of direct materials + Standard cost of direct labor + Standard manufacturing overhead cost

• Standard cost of direct materials = Standard quantity of materials x Standard price per unit

• Standard cost of direct labor = Standard hours of labor x Standard rate per hour

• Standard manufactur...read more
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Q5. Difference between budgeting and forecasting
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Budgeting involves setting financial goals and allocating resources, while forecasting predicts future financial outcomes based on past data and trends.
• Budgeting is a plan for how to allocate resources and achieve financial goals

• Forecasting predicts future financial outcomes based on past data and trends

• Budgeting is typically done on an annual basis, while forecasting can be done on a shorter or longer term basis

• Budget...read more
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Q6. Meaning of variance analysis
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Variance analysis is a technique used to identify and analyze the difference between planned financial outcomes and actual results.
• Variance analysis helps in understanding the reasons for deviations from budgeted or expected figures.

• It involves comparing actual financial performance with budgeted or standard performance.

• Common types of variances include price variance, quantity variance, and mix variance.

• Variance analy...read more
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Average to easy difficulty level.

Q1. Java code of string manipulation
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String manipulation in Java involves various methods like substring, concat, replace, etc.
• Use substring() to extract a part of the string

• Use concat() to concatenate two strings

• Use replace() to replace a specific character or substring in a string
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Q2. What is the Java code for various types of sorting algorithms?
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Various sorting algorithms in Java code
• Bubble Sort: int[] arr = {5, 2, 8, 1, 3}; Arrays.sort(arr);

• Selection Sort: int[] arr = {5, 2, 8, 1, 3}; Arrays.sort(arr);

• Insertion Sort: int[] arr = {5, 2, 8, 1, 3}; Arrays.sort(arr);

• Merge Sort: int[] arr = {5, 2, 8, 1, 3}; Arrays.sort(arr);

• Quick Sort: int[] arr = {5, 2, 8, 1, 3}; Arrays.sort(arr);
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Q3. Sql query and topics related to joins.
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Q1. About yourself and family
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Q2. What do you know about the company?
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The company is a leading software development firm specializing in creating innovative solutions for various industries.
• Specializes in creating innovative software solutions

• Works with clients from various industries

• Known for high-quality and reliable products

• Has a strong team of software engineers and developers
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Q3. Can you provide examples of real-life scenarios where you handled conflicts with either a colleague or a manager?
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Handled conflicts by addressing issues directly, seeking compromise, and maintaining professionalism.
• Addressed a disagreement with a colleague by scheduling a one-on-one meeting to discuss concerns and find common ground.

• Resolved a conflict with a manager by actively listening to their perspective, providing feedback, and working together to find a solution.

• Maintained professionalism during conflicts by staying calm, r...read more
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Q4. What actions would you take if your manager does not approve your product idea, and how would you attempt to persuade them?
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I would gather more data to support my idea, present a compelling case to my manager, and be open to feedback and compromise.
• Gather data to support the idea, such as market research, user feedback, or cost-benefit analysis.

• Prepare a well-structured presentation highlighting the potential benefits of the product idea.

• Listen to the manager's concerns and feedback, and be open to making adjustments or compromises.

• Seek sup...read more
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