Aeries Technology Technical Support Engineer Interview Questions and Answers

Q1. Joins,subquery,
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Q2. Linux commands and uses
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Linux commands are used to interact with the operating system, perform tasks, manage files, and more.
• ls - list directory contents

• cd - change directory

• pwd - print working directory

• cp - copy files

• mv - move files

• rm - remove files

• grep - search for specific text in files

• chmod - change file permissions

• sudo - execute a command as the superuser

• top - display system processes and resource usage
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Q1. SQL coding on different types of examples
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SQL coding involves writing queries to retrieve, manipulate, and manage data in a database.
• Use SELECT statement to retrieve data from a database

• Use INSERT statement to add new data to a database

• Use UPDATE statement to modify existing data in a database

• Use DELETE statement to remove data from a database

• Use JOIN statement to combine data from multiple tables
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Q1. System slowness issue, network issue,laptop hardware issue....
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Q2. Outlook slowness issue
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Q1. What is the meaning of technical support
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Technical support refers to providing assistance and troubleshooting for technical issues related to hardware, software, or other technology.
• Assisting users with hardware and software issues

• Troubleshooting technical problems

• Providing guidance on how to use technology effectively

• Resolving network connectivity issues

• Offering support for system upgrades and installations
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Q2. Why I'm choosing this field
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Q1. What is troubleshooting
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Troubleshooting is the process of identifying, diagnosing, and resolving technical issues or problems.
• Identifying the issue or problem

• Gathering information and data related to the issue

• Analyzing the information to determine possible causes

• Testing and implementing solutions to resolve the issue

• Verifying that the issue has been resolved
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Q2. Steps that involves during troubleshooting
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Troubleshooting steps involve identifying the issue, gathering information, isolating the problem, implementing a solution, and testing the solution.
• Identify the issue reported by the user

• Gather information about the issue such as error messages or recent changes

• Isolate the problem by narrowing down possible causes

• Implement a solution based on the identified cause

• Test the solution to ensure the issue is resolved
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Q1. Explain what are the aim of organisation
Ans. 
The aim of an organization is to achieve its goals and objectives, fulfill its mission, and provide value to its stakeholders.
• To achieve its goals and objectives

• To fulfill its mission

• To provide value to its stakeholders
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Q2. How can you handle a panic situation , if it happens suddenly in absence of your tl
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Q1. Tell me about yourself ?
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I am a dedicated and experienced technical support professional with a strong background in troubleshooting and customer service.
• Over 5 years of experience in technical support roles

• Proficient in troubleshooting hardware and software issues

• Excellent communication and problem-solving skills

• Certified in ITIL and CompTIA A+

• Previous experience in handling escalated customer issues
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Q2. What is your previous experience roles and responsibilities?
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Q3. What is your salary expectation?
Ans. 
My salary expectation is based on my experience, skills, and the industry standard for this position.
• Consider my years of experience in technical support roles

• Research the average salary range for Senior Technical Support Associates in this industry

• Factor in any additional certifications or specialized skills I bring to the table
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Q4. Why are you to join this company?
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Q1. What is switches and routers?
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Switches and routers are networking devices used to connect devices within a network and route data between different networks.
• Switches operate at the data link layer of the OSI model and are used to connect devices within a local area network (LAN).

• Routers operate at the network layer of the OSI model and are used to connect different networks together.

• Switches use MAC addresses to forward data to the correct destinat...read more
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Q2. What is LAN? Explain with real time eg?
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LAN stands for Local Area Network. It is a network that connects computers and devices in a limited area such as a home, office, or school.
• LAN is a network that connects devices within a limited area, typically a building or campus.

• It allows for the sharing of resources such as files, printers, and internet access.

• LANs are commonly used in homes, offices, and schools to facilitate communication and resource sharing amo
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Q1. There will be 1 mins typing test. Atleast we have to reach 35 words per minute(Speed) and Accuracy 85% is okay.
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Q1. Salary Discussion?
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Q2. Cab facilities & Work timings?
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General questions , maths ,GI, basic networking

Q1. Netwoking concepts
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Q2. Sql queries and projects related
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Q1. Tell me about yourself
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Q1. Basic SQL query
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Q2. Linux commands and SQL
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Q3. Previous experience
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Q1. Basic Education, full experience and current job responsibilities
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Q1. What is tcp in network? If your system in under Trojan attack then, what will be the first step you will do?? Difference between the ost and pst.
Ans. 
TCP stands for Transmission Control Protocol, a core protocol of the Internet protocol suite. It ensures reliable and ordered delivery of data.
• TCP is a connection-oriented protocol that provides reliable communication between devices on a network.

• If my system is under a Trojan attack, the first step I would take is to disconnect the infected system from the network to prevent further spread of the malware.

• OST (Offline ...read more
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