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Automatic Data Processing (ADP) Senior Customer Service Representative Interview Questions and Answers

Updated 13 Apr 2024

Automatic Data Processing (ADP) Senior Customer Service Representative Interview Experiences

1 interview found

Interview experience
3
Average
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Apr 2023. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about you're previous role
Round 2 - One-on-one 

(1 Question)

  • Q1. Previous work experience
Round 3 - Behavioral 

(1 Question)

  • Q1. Tell us about yourself and why do you want to join ADP

Interview questions from similar companies

I applied via LinkedIn and was interviewed in May 2022. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. What is embedded c and how is it different from normal c
  • Ans. 

    Embedded C is a variant of C programming language used for programming embedded systems.

    • Embedded C is used for programming microcontrollers, sensors, and other embedded systems.

    • It has limited resources and memory, so it requires efficient coding.

    • It has specific libraries and functions for hardware control.

    • Normal C is used for general-purpose programming and has no specific hardware dependencies.

    • Embedded C is compiled u...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Answer confidently and prepare well on basic

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed before Apr 2022. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Healthcare insurance claim
  • Q2. I dnt have any additional questions
  • Q3. When will be interview schedule

Interview Preparation Tips

Interview preparation tips for other job seekers - I have experience into 7 years health care claims insurance
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Dec 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

General knowledge and tricky questions given

Round 3 - Group Discussion 

Discuss a topic in group

Round 4 - One-on-one 

(2 Questions)

  • Q1. Question related to subject
  • Q2. Question related to intelligence
Round 5 - HR 

(2 Questions)

  • Q1. Discussion on salary
  • Q2. Discussion on other company norms

Interview Preparation Tips

Interview preparation tips for other job seekers - Not easy to get selected... have to prepare good
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. What is your favorite code
  • Ans. 

    My favorite code is the Fibonacci sequence generator.

    • Efficiently generates Fibonacci numbers

    • Uses recursion or iteration

    • Can be implemented in various programming languages

  • Answered by AI
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

There is no response

Round 2 - HR 

(2 Questions)

  • Q1. About your graduation
  • Q2. Telling me that

Interview Questionnaire 

5 Questions

  • Q1. Questions on Sales cycle and Oracle products like HCM, ERP, EPM and other cloud services
  • Q2. Questions on Current IT Trends
  • Q3. Questions on Financial Analytics (Profitability ratios and financial modeling) and product bench marking approach
  • Q4. Questions on CLoud, IoT, Blockchain Trends and applications across industries
  • Q5. Face to Face questions - Guesstimate and Case Study, 2 subsequent interviews on Case Study with Manager and Director

I appeared for an interview before May 2021.

Round 1 - Coding Test 

(1 Question)

Round duration - 60 Minutes
Round difficulty - Easy

  • Q1. 

    Spiral Order Traversal of a Binary Tree Problem Statement

    Given a binary tree with 'N' nodes, your task is to print the nodes in spiral order traversal.

    Example:

    Input:
    The binary tree is represented i...
  • Ans. 

    Print nodes of a binary tree in spiral order traversal.

    • Use a queue to perform level order traversal of the binary tree.

    • Alternate between printing nodes from left to right and right to left at each level.

    • Handle null nodes represented by '-1' appropriately.

    • Example: For input '1 2 3 -1 -1 4 5 -1 -1 -1 -1', the output should be '1 3 2 4 5'.

  • Answered by AI
Round 2 - Face to Face 

(1 Question)

Round duration - 60 Minutes
Round difficulty - Easy

  • Q1. 

    Word Break Problem Statement

    You are given a list of N strings called A. Your task is to determine whether you can form a given target string by combining one or more strings from A.

    The strings from A c...

  • Ans. 

    Given a list of strings, determine if a target string can be formed by combining one or more strings from the list.

    • Iterate through all possible combinations of strings from the list to form the target string.

    • Use recursion to try different combinations of strings.

    • Check if the current combination forms the target string.

    • Return true if a valid combination is found, otherwise return false.

  • Answered by AI
Round 3 - Face to Face 

(1 Question)

Round duration - 60 Minutes
Round difficulty - Easy

  • Q1. Design an elevator system.
  • Ans. 

    Design an elevator system for efficient vertical transportation.

    • Divide building into zones to optimize elevator usage.

    • Implement algorithms for efficient elevator scheduling.

    • Include safety features like emergency stop buttons and overload sensors.

    • Consider user interface for passengers to select floors and monitor elevator status.

  • Answered by AI

Interview Preparation Tips

Professional and academic backgroundI applied for the job as SDE - 1 in NoidaEligibility criteriaNoMicrosoft interview preparation:Topics to prepare for the interview - Data structures, algorithms , low level system design , high level system design, problem solvingTime required to prepare for the interview - 2 monthsInterview preparation tips for other job seekers

Tip 1 : Never give up
Tip 2 : Practice 
Tip 3 : Be positive

Application resume tips for other job seekers

Tip 1 : Keep it short
Tip 2 : Highlight skills and achievements

Final outcome of the interviewSelected

Skills evaluated in this interview

I appeared for an interview in Jul 2019.

Interview Questionnaire 

4 Questions

  • Q1. 1. Java questions basee on interfaces, Exception Handling, inheritance, Steam API;
  • Q2. 2. SQL questions related to joins, sub-queries, nth highest salary;
  • Q3.  3. Basic algorithms questions based on Arrays/Linked List.
  • Q4. 4. Puzzles based on basic aptitudes test.

Interview Preparation Tips

Interview preparation tips for other job seekers - I was interviewed for Java Developer. I had 4 rounds (all technical rounds). Each rounds comprises questions related to Java/Puzzles/Algorithms and my experience of project.

Go through your resume. Things should be relevant and one should have clear understanding of basics.

I applied via Naukri.com and was interviewed in Mar 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What is rotational shifts. What is web service flow. How will you check ports on Unix or Solaris machine.
  • Ans. 

    Rotational shifts refer to working in different shifts at different times. Web service flow is the sequence of steps involved in a web service request. Checking ports on Unix or Solaris machine involves using the netstat command.

    • Rotational shifts involve working in different shifts at different times, such as day shift, night shift, and swing shift.

    • Web service flow involves a sequence of steps, such as sending a reques...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Total pathetic experience. Have heard of negative reviews from a number of people, but didn't believed. Unfortunately had to share same pain with them. What job description is given to you, doesn't matters because you won't be asked for that. Your resume will get shortlisted and then it doesn't matter what u have covered up in your career path, because interview rounds will consist of questions out of your scope. Your resume doesn't needs to be shortlisted at first end if it doesn't suit thier needs. HR people, they are on another level. You share your resume to them, and they will never ever reply back to you. Not a single HR, but it seems everyone has same culture. You keep trying to connect them for support. But they will just keep finding smarter ways to avoid.

Skills evaluated in this interview

Automatic Data Processing (ADP) Interview FAQs

How many rounds are there in Automatic Data Processing (ADP) Senior Customer Service Representative interview?
Automatic Data Processing (ADP) interview process usually has 3 rounds. The most common rounds in the Automatic Data Processing (ADP) interview process are HR, One-on-one Round and Behavioral.
How to prepare for Automatic Data Processing (ADP) Senior Customer Service Representative interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Automatic Data Processing (ADP). The most common topics and skills that interviewers at Automatic Data Processing (ADP) expect are Customer Service, BPO Voice, Communication Skills, Inbound Voice Process and International Voice Process.

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Automatic Data Processing (ADP) Senior Customer Service Representative Interview Process

based on 1 interview

Interview experience

3
  
Average
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56% more than the average Senior Customer Service Representative Salary in India
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Automatic Data Processing (ADP) Senior Customer Service Representative Reviews and Ratings

based on 33 reviews

4.3/5

Rating in categories

4.1

Skill development

4.0

Work-life balance

4.3

Salary

4.5

Job security

4.2

Company culture

3.8

Promotions

3.8

Work satisfaction

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