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Adobe Service Support Manager Interview Questions and Answers

Updated 25 Feb 2025

Adobe Service Support Manager Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I was interviewed in Jan 2025.

Round 1 - Group Discussion 

Social media impact on younger generations.

Round 2 - Group Discussion 

Social media usag in impacting businesses

Round 3 - One-on-one 

(2 Questions)

  • Q1. How do you prioritize incidents when you receive multiple requests simultaneously?
  • Ans. 

    I prioritize incidents based on impact, urgency, and SLA requirements.

    • Assess the impact of each incident on business operations

    • Determine the urgency of resolving each incident

    • Consider any SLA requirements for specific incidents

    • Use a ticketing system to track and prioritize incidents

    • Communicate with stakeholders to understand priorities

  • Answered by AI
  • Q2. What is your approach to conducting Root Cause Analysis (RCA) after a critical incident?
  • Ans. 

    I approach Root Cause Analysis by gathering data, identifying contributing factors, analyzing trends, and implementing preventive measures.

    • Gather all relevant data related to the incident

    • Identify contributing factors through interviews, documentation review, and analysis

    • Analyze trends to determine common themes or patterns

    • Implement preventive measures to address root causes and prevent future incidents

  • Answered by AI

Interview questions from similar companies

I applied via Walk-in and was interviewed before Apr 2021. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What is accrual and it's entry
  • Ans. 

    Accrual is an accounting method where revenue or expenses are recognized when earned or incurred, regardless of when payment is received or made.

    • Accrual accounting is the opposite of cash accounting

    • Accruals are recorded as adjusting entries in the general ledger

    • Examples of accruals include interest expense, salaries payable, and accounts receivable

    • The entry for an accrual involves debiting an expense account and credit

  • Answered by AI
  • Q2. What is contingency liability
  • Ans. 

    Contingency liability is a potential liability that may occur in the future based on certain events or circumstances.

    • It is a liability that is not certain but may occur in the future

    • It is based on certain events or circumstances

    • Examples include lawsuits, warranties, and environmental cleanup costs

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare more on the accounting entries and it's flow. Eg: Accrual, Prepayment, Contingency Liability and Etc.
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Technical 

(3 Questions)

  • Q1. WHAT IS DOT NET AND WHY CONNECTED ARCHITECTURE
  • Ans. 

    Dot Net is a software framework developed by Microsoft for building Windows applications. Connected architecture allows for seamless communication between different components of an application.

    • Dot Net provides a common runtime environment for different programming languages

    • Connected architecture enables easy integration of different modules and services

    • Example: A web application using Dot Net can easily communicate wi...

  • Answered by AI
  • Q2. WHY ME ALWAYS CLOUD IN INDIA
  • Q3. WHY U ONLY IN INDIA AND CHINA

Interview Preparation Tips

Interview preparation tips for other job seekers - hARDWORK IS KEY TO SUCCESS AND YES HARWORK

I applied via LinkedIn and was interviewed in Sep 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Cognitive ability test
  • Q2. Not so touch but practice

Interview Preparation Tips

Interview preparation tips for other job seekers - Not so tougn but practice

I applied via LinkedIn and was interviewed in Sep 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Cognitive ability test

Interview Preparation Tips

Interview preparation tips for other job seekers - No so tough but do practice before giving the test
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Coding Test 

Easy problem on java

Round 3 - One-on-one 

(1 Question)

  • Q1. Technical discussion

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well on the CV details

I applied via LinkedIn and was interviewed in Sep 2020. There was 1 interview round.

Interview Questionnaire 

6 Questions

  • Q1. Data structure and C++
  • Q2. Reverse Linked list
  • Q3. Multi threaded queue
  • Q4. Design pattern
  • Q5. Basic C++ concepts
  • Q6. Puzzles

Interview Preparation Tips

Interview preparation tips for other job seekers - Solve data structure problems
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - Technical 

(2 Questions)

  • Q1. Threading: Write and use a mutex?
  • Ans. 

    A mutex is a synchronization primitive that ensures only one thread can access a resource at a time.

    • Create a mutex object using the appropriate library or language-specific function.

    • Lock the mutex before accessing the shared resource to prevent other threads from accessing it.

    • Unlock the mutex after finishing the operation on the shared resource to allow other threads to access it.

    • Example: pthread_mutex_t mutex; pthread...

  • Answered by AI
  • Q2. Find the memory leak in a given set of code.
  • Ans. 

    Identify memory leak in code

    • Check for any dynamically allocated memory that is not being freed

    • Look for any infinite loops or recursive functions that consume memory

    • Use memory profiling tools like Valgrind to detect leaks

    • Check for any global variables that are not properly managed

  • Answered by AI

Skills evaluated in this interview

I applied via Company Website and was interviewed in May 2022. There were 2 interview rounds.

Round 1 - Aptitude Test 

Logical reasoning And aptitude test

Round 2 - Coding Test 

C++, python and Java programming

Interview Preparation Tips

Topics to prepare for Gen Software Engineer interview:
  • C++
  • Python
Interview preparation tips for other job seekers - I am interested for this company opportunity for giving me and I am so happy and giving me for work from home job
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Company Website and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - Technical 

(3 Questions)

  • Q1. What is polymorphism?
  • Ans. 

    Polymorphism is the ability of an object to take on many forms. It allows objects of different classes to be treated as the same type.

    • Polymorphism is a fundamental concept in object-oriented programming.

    • It enables code reusability and flexibility.

    • Polymorphism can be achieved through method overriding and method overloading.

    • Example: A parent class Animal can have multiple child classes like Dog, Cat, and Bird. They can ...

  • Answered by AI
  • Q2. What is static polymorphism?
  • Ans. 

    Static polymorphism refers to the ability of a programming language to select the appropriate function or method at compile-time.

    • Static polymorphism is achieved through function overloading or operator overloading.

    • It allows different functions with the same name but different parameters to be called based on the arguments provided.

    • The selection of the appropriate function is determined at compile-time, based on the sta...

  • Answered by AI
  • Q3. What is dynamic polymorphism?
  • Ans. 

    Dynamic polymorphism is the ability of an object to take on many forms based on the context it is used.

    • It allows objects of different classes to be treated as objects of a common superclass.

    • It is achieved through method overriding and virtual functions.

    • Example: A superclass 'Animal' with subclasses 'Dog' and 'Cat'. Both can be treated as 'Animal' objects.

  • Answered by AI

Skills evaluated in this interview

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Adobe Interview FAQs

How many rounds are there in Adobe Service Support Manager interview?
Adobe interview process usually has 3 rounds. The most common rounds in the Adobe interview process are Group Discussion and One-on-one Round.
What are the top questions asked in Adobe Service Support Manager interview?

Some of the top questions asked at the Adobe Service Support Manager interview -

  1. How do you prioritize incidents when you receive multiple requests simultaneous...read more
  2. What is your approach to conducting Root Cause Analysis (RCA) after a critical ...read more

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Adobe Service Support Manager Salary
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₹5.5 L/yr - ₹7.1 L/yr
43% less than the average Service Support Manager Salary in India
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