ACT Fibernet Service Delivery Leader Interview Questions and Answers

Q1. Explain the Project management with an example that you can relate with your own project.
Ans. 
Project management involves planning, organizing, and overseeing the execution of a project to achieve specific goals within a set timeframe and budget.
• Define project scope, objectives, and deliverables

• Create a project plan outlining tasks, timelines, and resources

• Assign responsibilities to team members and monitor progress

• Manage risks and issues that may arise during the project

• Communicate regularly with stakeholders
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Q2. Share your experience in customer engagement and how we can ensure the customer satisfaction.
Ans. 
I have extensive experience in customer engagement through regular communication, understanding their needs, and providing timely solutions.
• Regular communication with customers to understand their needs and expectations

• Ensuring timely delivery of products/services to meet customer deadlines

• Implementing feedback mechanisms to gather customer input and improve satisfaction

• Training team members on customer service best pr
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Q1. Introduction on Personal and professional, career related, experience related
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Q1. Technical round
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Q1. HR confirmed Monday to Friday 9:30am to 6:30 pm shift, Saturday and Sunday weekly off This never happened, I am working 24*7*365
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Q1. Tell about yourself
Ans. 
Experienced delivery manager with a strong background in project management and team leadership.
• Over 5 years of experience in managing delivery of projects from initiation to completion

• Skilled in coordinating cross-functional teams and ensuring timely delivery of products

• Proven track record of successfully meeting project deadlines and exceeding client expectations

• Strong communication and problem-solving skills

• Certifie
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Q2. Scrum and agile best practises
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Q1. About Your Self
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Q2. Current Role and Responsibility
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Advanced Excel, Vba, Sql Questions and Ans

Q1. Tell me about your self and work experience
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Q2. Mpls, bgp, routing switching, tcpip model and stp (spanning tree protocol)
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Q1. What do you want to join
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Q1. Information about the old company Agenda of work there
Ans. Daily attend the gate mitting and disscus for the day plan
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Q2. How to satisfy customer
Ans. 
To satisfy customers, provide excellent service, listen to their needs, and go above and beyond to exceed their expectations.
• Provide excellent customer service

• Listen to their needs and concerns

• Go above and beyond to exceed their expectations

• Offer personalized solutions

• Follow up to ensure satisfaction

• Provide prompt and efficient service

• Be friendly and approachable

• Resolve issues quickly and effectively
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Q3. You can satisfy the customer by giving good scheme to the customer and giving them gifts.
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Q1. What's your team count right now your handling
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Q2. You have to maintain at least 20 member in your hand to save your job in airtel as a team leader so for that hiring manager need some confidence on you tell how many people working in your under as per tha...read more
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Q1. Linux python CCNA and ITIL
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Q2. How many types of routing protocols are there?
Ans. 
There are three types of routing protocols: distance-vector, link-state, and hybrid.
• Distance-vector protocols: RIP, IGRP, EIGRP

• Link-state protocols: OSPF, IS-IS

• Hybrid protocols: BGP
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Q1. Communication skills and aptitude and behaviour check
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