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Acma Computers Desktop Support Engineer L2 Interview Questions and Answers

Updated 30 Nov 2022

Acma Computers Desktop Support Engineer L2 Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
2-4 weeks
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. What is different between router and switches?
  • Ans. 

    Routers connect different networks, switches connect devices within a network.

    • Routers operate at the network layer and use IP addresses to forward packets between networks.

    • Switches operate at the data link layer and use MAC addresses to forward frames within a network.

    • Routers can prioritize traffic and perform network address translation (NAT).

    • Switches can create virtual LANs (VLANs) to segment a network.

    • Example of a r...

  • Answered by AI
  • Q2. What is different between windows 10 and windows 7
  • Ans. 

    Windows 10 has a more modern interface, better security features, and improved performance compared to Windows 7.

    • Windows 10 has a Start menu with live tiles, while Windows 7 has a traditional Start menu.

    • Windows 10 has Cortana, a virtual assistant, while Windows 7 does not.

    • Windows 10 has better security features such as Windows Hello, biometric authentication, and improved Windows Defender.

    • Windows 10 has improved perfor...

  • Answered by AI
Round 3 - Technical 

(1 Question)

  • Q1. Analytical thinking Attention to details Customer service best practices Knowledge of hardware and networking knowledge of networking troubleshooting

Interview Preparation Tips

Interview preparation tips for other job seekers - Good communication skills
Networking troubleshooting
Hardware troubleshooting

Skills evaluated in this interview

Interview questions from similar companies

I applied via Approached by Company and was interviewed in Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(7 Questions)

  • Q1. Desktop support engineer
  • Q2. Server support engineer
  • Q3. Network support engineer
  • Q4. Hardware support engineer
  • Q5. Windows os full information
  • Ans. 

    Windows OS is a popular operating system developed by Microsoft.

    • Windows OS is available in different versions such as Windows 7, 8, 10, etc.

    • It has a graphical user interface (GUI) and supports multitasking.

    • Windows OS supports various file systems such as NTFS, FAT32, exFAT, etc.

    • It comes with built-in applications such as Microsoft Office, Internet Explorer, Windows Media Player, etc.

    • Windows OS can be customized with th...

  • Answered by AI
  • Q6. Linux and Ubuntu full information
  • Q7. Ubuntu configuration
Round 3 - Technical 

(7 Questions)

  • Q1. Knowledge of ms office
  • Q2. Knowledge of installation software
  • Q3. Knowledge of outlook configuration
  • Q4. Knowledge of Mai configuration
  • Q5. Knowledge of server configuration
  • Q6. Knowledge of add printer
  • Q7. Knowledge of connect printer

Interview Preparation Tips

Interview preparation tips for other job seekers - Server support engineer l2 and desktop support engineer l2

Skills evaluated in this interview

Interview Questionnaire 

2 Questions

  • Q1. Total hard ware and software issues troubleshooting ,network issues torubleshooting,AD
  • Q2. Total hardware and network issues prepare
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Sep 2022. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Difference between IPV4 vs IPV6
  • Ans. 

    IPv4 uses 32-bit addresses while IPv6 uses 128-bit addresses, allowing for more unique addresses and improved security features.

    • IPv4 addresses are written in decimal format (e.g. 192.168.1.1) while IPv6 addresses are written in hexadecimal format (e.g. 2001:0db8:85a3:0000:0000:8a2e:0370:7334)

    • IPv4 supports up to 4.3 billion unique addresses, which is becoming insufficient with the growth of internet-connected devices, w...

  • Answered by AI
  • Q2. How will you install the OS
  • Ans. 

    I will install the OS using a bootable installation media or network deployment tools.

    • Create a bootable installation media (USB or DVD) with the OS image

    • Boot the computer from the installation media

    • Follow the on-screen instructions to install the OS

    • Configure settings such as language, time zone, and user accounts

    • Install necessary drivers and updates post installation

  • Answered by AI

Skills evaluated in this interview

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. What is AD? What is DHCP?
  • Ans. 

    AD stands for Active Directory, a Microsoft technology used for managing users, computers, and other resources in a network. DHCP stands for Dynamic Host Configuration Protocol, a network protocol used for assigning IP addresses to devices.

    • AD is used for centralized management of network resources

    • AD allows for authentication and authorization of users and devices

    • DHCP automatically assigns IP addresses to devices on a n...

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. Basic questions of why did you want to join as desktop support engineer.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident.
Be in positive nature.
Be polite.
make the converation two ways that you are having the interview driven by your side.

Skills evaluated in this interview

I applied via Naukri.com and was interviewed in Apr 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Only recruiter call me 

(3 Questions)

  • Q1. What is pst and ost in outlook What is bsod what is dns what is vpn.
  • Ans. 

    PST and OST are Outlook data files. BSOD is Blue Screen of Death. DNS is Domain Name System. VPN is Virtual Private Network.

    • PST and OST are data files used by Microsoft Outlook to store emails, contacts, and other data.

    • BSOD is a critical error screen displayed by Windows operating system when it encounters a system error.

    • DNS is a system that translates domain names into IP addresses, allowing computers to communicate w...

  • Answered by AI
  • Q2. What is pop and imap and smtp and all protocol port number
  • Ans. 

    POP, IMAP, and SMTP are email protocols used for sending and receiving emails. Each protocol uses different port numbers.

    • POP (Post Office Protocol) is used for downloading emails from a server to a client. It uses port number 110.

    • IMAP (Internet Message Access Protocol) is used for accessing emails on a server from a client. It uses port number 143.

    • SMTP (Simple Mail Transfer Protocol) is used for sending emails from a c...

  • Answered by AI
  • Q3. How to backup pst file My system is very slow so what do
  • Ans. 

    To backup a PST file, you can simply copy and paste it to an external drive or cloud storage. To speed up a slow system, try cleaning up temporary files and disabling unnecessary startup programs.

    • Copy and paste the PST file to an external drive or cloud storage

    • Use a backup software to automate the backup process

    • Clean up temporary files to free up space and improve performance

    • Disable unnecessary startup programs to redu

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Wipro Desktop Support Engineer L2 interview:
  • ubantu
  • Linux
Interview preparation tips for other job seekers - Hr only ask me all technical question was then selected me .there are 3 round interview.

Skills evaluated in this interview

I applied via Naukri.com and was interviewed in Oct 2021. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Desktop l2 level related questions

Round 3 - Case Study 

How to configur system in domain

Round 4 - Technical 

(1 Question)

  • Q1. All tecnicall skill related questions
Round 5 - One-on-one 

(4 Questions)

  • Q1. How to configur sap in users system
  • Ans. 

    To configure SAP in user's system, follow these steps:

    • Install SAP GUI on the user's system

    • Configure the SAP logon pad with the necessary system details

    • Create a user ID and assign the necessary authorizations

    • Test the connection to ensure successful configuration

  • Answered by AI
  • Q2. Advantages of outlook 365
  • Ans. 

    Outlook 365 offers numerous advantages for users.

    • Access to emails, contacts, and calendar from anywhere with internet connection

    • Collaboration and sharing features for team projects

    • Integration with other Microsoft Office applications

    • Automatic updates and security features

    • Large storage capacity for emails and attachments

    • Mobile app for easy access on-the-go

  • Answered by AI
  • Q3. Why bitlocker is important
  • Ans. 

    Bitlocker is important for securing data on Windows devices.

    • Encrypts data on Windows devices to prevent unauthorized access

    • Protects against theft or loss of devices

    • Meets compliance requirements for data protection

    • Can be managed centrally through Active Directory

    • Can be used in combination with other security measures like TPM and Secure Boot

    • Helps prevent data breaches and protects sensitive information

  • Answered by AI
  • Q4. What is the process of mfa
  • Ans. 

    MFA stands for Multi-Factor Authentication, which is a security process that requires users to provide two or more forms of identification to access a system.

    • MFA adds an extra layer of security to protect against unauthorized access.

    • The most common forms of identification used in MFA are passwords, security tokens, and biometric data.

    • MFA can be implemented through various methods such as SMS codes, mobile apps, or hard...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I m looking for l3 level and i have known lege of sql querys and desktop level query

I applied via Walk-in and was interviewed before Sep 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Why you join this company

Interview Preparation Tips

Interview preparation tips for other job seekers - What time you will be join

I applied via Referral and was interviewed before Apr 2021. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. What is AD what are there Advantages
  • Ans. 

    AD stands for Active Directory. It is a directory service developed by Microsoft for Windows domain networks.

    • AD provides centralized management of network resources and user accounts.

    • It allows for easy authentication and authorization of users and computers.

    • AD enables the implementation of group policies for controlling user access and permissions.

    • It also supports the integration of third-party applications and service...

  • Answered by AI
  • Q2. How We Repair Blue Dump error
  • Ans. 

    Blue Dump error can be repaired by analyzing the error message, identifying the root cause, and taking appropriate actions.

    • Analyze the error message to identify the root cause

    • Check for hardware issues such as faulty RAM or hard drive

    • Update or reinstall drivers

    • Perform a system restore or reinstall the operating system if necessary

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - This company is perfect for freshers to Gain knowledge of computers server ETC All which come In Desktop engineer

Skills evaluated in this interview

I applied via Recruitment Consultant and was interviewed in Nov 2019. There were 5 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Ask many type of question, I have 3 experience person dat why I can answer the question..
  • Q2. Which is the most comfortable Windows OS for you to work on? ...What is the use of DHCP? ...What is the basic use of DNS at workstations? ...What do you understand by a Default Gateway? ...How can we track...
  • Ans. 

    The most comfortable Windows OS for me to work on is Windows 10.

    • Windows 10 is user-friendly and has a familiar interface.

    • It offers improved security features compared to previous versions.

    • Windows 10 provides regular updates and compatibility with modern software.

    • It has a wide range of hardware and software support.

    • Windows 10 includes useful features like Cortana and virtual desktops.

  • Answered by AI
  • Q3. ...What do you understand by a Default Gateway? ...How can we track the path of the packet going to its destination?
  • Ans. 

    Default Gateway is the IP address of the router that connects a device to other networks. We can track packet path using Traceroute.

    • Default Gateway is the first point of contact for a device when it tries to connect to other networks.

    • It acts as a mediator between the device and other networks.

    • It helps in routing the traffic to the correct destination.

    • Traceroute is a tool that can be used to track the path of a packet g...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I am giving advice to everyone people before u go to interview, u should prepare yourself and be confident.

Skills evaluated in this interview

Acma Computers Interview FAQs

How many rounds are there in Acma Computers Desktop Support Engineer L2 interview?
Acma Computers interview process usually has 3 rounds. The most common rounds in the Acma Computers interview process are Technical and Resume Shortlist.
What are the top questions asked in Acma Computers Desktop Support Engineer L2 interview?

Some of the top questions asked at the Acma Computers Desktop Support Engineer L2 interview -

  1. What is different between router and switch...read more
  2. What is different between windows 10 and window...read more
  3. Analytical thinking Attention to details Customer service best practices Knowle...read more

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Acma Computers Desktop Support Engineer L2 Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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Acma Computers Desktop Support Engineer L2 Salary
based on 17 salaries
₹2.8 L/yr - ₹3.4 L/yr
At par with the average Desktop Support Engineer L2 Salary in India
View more details

Acma Computers Desktop Support Engineer L2 Reviews and Ratings

based on 4 reviews

3.2/5

Rating in categories

2.0

Skill development

2.9

Work-life balance

1.1

Salary

1.0

Job security

1.6

Company culture

1.1

Promotions

1.6

Work satisfaction

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