Accedian Counsellor Interview Questions and Answers for Experienced

The reissuance process involves cancelling the original ticket and issuing a new one with updated information.

• Cancel the original ticket using the appropriate command

• Rebook the ticket with the desired changes

• Issue the new ticket with the updated information

The refund command is used to process a refund for a travel booking.

• The refund command typically involves entering specific details such as the booking reference number, amount to be refunded, and reason for the refund.

• Example: Refund command for booking reference number XYZ123, refund amount $100, reason for refund - cancellation.

An MBA is not necessary for a sales job, but it can provide valuable skills and knowledge.

• An MBA can provide a strong foundation in business principles and strategies, which can be beneficial in sales.

• It can enhance analytical and problem-solving skills, helping sales professionals to identify and address customer needs effectively.

• An MBA can also provide a broader understanding of market dynamics and consumer behavior...read more

I would prioritize the customer I am currently attending to while ensuring the other customer feels acknowledged and informed about the wait.

• Apologize to the customer you are currently attending to and inform them that you will be with them shortly.

• Acknowledge the presence of the other customer and let them know that you will be with them as soon as possible.

• If possible, provide an estimated wait time to the other cust...read more