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3F Advanced Techno Labs Customer Service Executive Interview Questions and Answers
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I applied via Company Website and was interviewed before May 2021. There were 3 interview rounds.
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Customer Service Executive Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 11 Feb 2021
I applied via Referral and was interviewed before Feb 2020. There were 4 interview rounds.
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Anonymous
posted on 20 Dec 2020
I applied via Naukri.com and was interviewed in Jun 2020. There were 3 interview rounds.
Interview Questionnaire
3 Questions
- Q1. What are the components of customer satisfaction?
- Ans.
Components of customer satisfaction include quality of product/service, responsiveness, empathy, communication, and problem-solving.
Quality of product/service
Responsiveness
Empathy
Communication
Problem-solving
- Q2. Why is there a need of customer support?
- Ans.
Customer support is essential for resolving customer issues and ensuring customer satisfaction.
Customer support helps customers with their queries and concerns
It provides a platform for customers to voice their opinions and feedback
It helps in building customer loyalty and trust
It can lead to increased sales and revenue
Examples include technical support, product assistance, and billing inquiries
- Q3. What were you doing in the past?
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 7 Jan 2022
I applied via Recruitment Consultant and was interviewed before Jan 2021. There was 1 interview round.
Interview Questionnaire
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- Q1. Tell me something about yourself?
- Q2. Previous company experience
- Q3. What you know about e commerce
- Ans.
E-commerce refers to buying and selling goods and services online.
E-commerce has revolutionized the way people shop and do business.
It allows customers to shop from the comfort of their homes and businesses to reach a wider audience.
Popular e-commerce websites include Amazon, eBay, and Alibaba.
E-commerce transactions can be done through various payment methods such as credit cards, PayPal, and mobile wallets.
E-commerce...
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