1 India Family Mart Department Manager Interview Questions and Answers

Q1. Team leader management
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Q2. Prepration in floor
Ans. 
Preparation in floor refers to the process of organizing and setting up the floor area for various activities.
• Ensure the floor is clean and free of any obstacles or hazards

• Arrange furniture and equipment in a functional and aesthetically pleasing manner

• Set up signage or markings to guide people and indicate different areas

• Prepare necessary materials or supplies for activities or events

• Coordinate with staff or team memb...read more
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Q3. Team handling and staff management
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Floor stock saf handling

Shift assignment and staff management

Q1. Technical issues for customer support and solutions
Ans. 
Technical issues in customer support and their solutions
• Identify common technical issues faced by customers

• Provide troubleshooting steps for customers to resolve issues

• Train customer support team on technical knowledge and problem-solving skills

• Implement a ticketing system to track and prioritize technical issues

• Collaborate with the technical team to address complex technical problems

• Regularly update customer support t...read more
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Q1. Customer service one to disscus
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Q1. What is the key point of retail business
Ans. 
The key point of retail business is to attract customers, drive sales, and provide excellent customer service.
• Attracting customers through marketing and advertising strategies

• Driving sales through effective merchandising and pricing strategies

• Providing excellent customer service to retain customers and encourage repeat business
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Q2. What is retail business
Ans. 
Retail business involves selling goods or services to consumers through physical or online stores.
• Retail business involves buying products from manufacturers or wholesalers and selling them to consumers at a profit

• It includes managing inventory, pricing, marketing, and customer service

• Examples of retail businesses include department stores, supermarkets, online retailers, and specialty shops
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Q1. ATV Retail Matrix
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Positive

Q1. What are your salary expectations?
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Q2. What is your family background?
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Q3. Share details of your previous job.
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Q4. Why should we hire you?
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Q5. Why are you looking for a change?
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Q6. Where do you see yourself in 5 years?
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Q7. What are your strengths and weaknesses?
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Q8. Tell me about yourself.
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Q1. What's my problem in previous company?
Ans. 
Lack of clear communication and alignment with upper management.
• Misunderstandings due to lack of clear communication

• Difficulty in aligning goals with upper management

• Lack of support from upper management

• Inadequate resources provided for successful execution
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Q2. What's my current position?
Ans. 
I am currently working as a Sales Associate at XYZ Company.
• Sales Associate at XYZ Company

• Responsible for assisting customers with their purchases

• Handling inventory management and restocking duties
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Q1. What's my current location?
Ans. 
I am currently located in New York City, specifically in the Manhattan borough.
• Located in New York City

• Specifically in the Manhattan borough
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Q2. What's my hobby?
Ans. 
My hobby is photography.
• I enjoy capturing moments and creating visual stories through my camera lens.

• I love experimenting with different lighting techniques and compositions.

• I often participate in photography contests and exhibitions to showcase my work.
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Group Discussion was held. Random topic was tossed.

Q1. Basic interview questions. Mostly based on self introduction as it was for a fresher.
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