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Teleperformance
3.9
based on 29.9k Reviews
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a deputy manager
1w
Job at Risk because of AI 🚨
The world's largest call center operator Teleperformance is now using AI to "neutralize" Indian accents for Western customers, marking a major shift in the BPO industry. This move highlights how AI is transforming customer interactions and reducing reliance on human agents.
🔹 AI-powered voice modulation is minimizing the need for language training.
🔹 Chatbots and virtual assistants are handling routine queries.
🔹 Automated workflows are streamlining backend operations.
What’s the way forward?
Upskilling in AI integration, analytics, and customer experience management will be crucial to staying relevant in this evolving landscape.
💡 How do you see AI reshaping the BPO industry? Share your thoughts
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Teleperformance Team Lead Reviews and Ratings
based on 717 reviews
3.5/5
Rating in categories
3.4
Skill development
3.3
Work-life balance
3.0
Salary
3.5
Job security
3.2
Company culture
3.2
Promotions
3.2
Work satisfaction
Reviews
HR management is good but recruited is bribing
Explore 717 Reviews and Ratings
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