Voice Process Executive in Mumbai, MaharashtraCustomer Success, Service & Operationsposted on 5 Apr 2024Working here was a lot of fun because of the atmosphere in the company and the trainers , TL were very welcoming. Cafeteria is praiseworthy. Read More

Teleperformance Salaries

Customer Care Executive Salary

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₹0.7 L/yr - ₹7.4 L/yr

Customer Service Executive Salary

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₹1 L/yr - ₹6.5 L/yr

Customer Service Associate Salary

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₹0.9 L/yr - ₹4.2 L/yr

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Job at Risk because of AI 🚨

The world's largest call center operator Teleperformance is now using AI to "neutralize" Indian accents for Western customers, marking a major shift in the BPO industry. This move highlights how AI is transforming customer interactions and reducing reliance on human agents. 🔹 AI-powered voice modulation is minimizing the need for language training. 🔹 Chatbots and virtual assistants are handling routine queries. 🔹 Automated workflows are streamlining backend operations. What’s the way forward? Upskilling in AI integration, analytics, and customer experience management will be crucial to staying relevant in this evolving landscape. 💡 How do you see AI reshaping the BPO industry? Share your thoughts

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