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Teleperformance
3.9
based on 29.7k Reviews
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Senior Analyst
Gurgaon / Gurugram
Teleperformance Cafeteria Benefits for Senior Analyst in Gurgaon / Gurugram
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a deputy manager
14h
Job at Risk because of AI 🚨
The world's largest call center operator Teleperformance is now using AI to "neutralize" Indian accents for Western customers, marking a major shift in the BPO industry. This move highlights how AI is transforming customer interactions and reducing reliance on human agents.
🔹 AI-powered voice modulation is minimizing the need for language training.
🔹 Chatbots and virtual assistants are handling routine queries.
🔹 Automated workflows are streamlining backend operations.
What’s the way forward?
Upskilling in AI integration, analytics, and customer experience management will be crucial to staying relevant in this evolving landscape.
💡 How do you see AI reshaping the BPO industry? Share your thoughts
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Teleperformance Senior Analyst Gurgaon / Gurugram Reviews and Ratings
based on 21 reviews
4.9/5
Rating in categories
4.8
Skill development
4.9
Work-life balance
4.8
Salary
4.9
Job security
4.9
Company culture
4.8
Promotions
4.9
Work satisfaction
Reviews
The office design is so thoughtful with quiet zones collaboration spaces, and wellness areas.
Explore 21 Reviews and Ratings
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