ZS Customer Success, Service & Operations Department Salaries in Kolkata

Likes

...s directly. People at ZS are great which make the poor wlb thing less bothering. Career growth and compensation is great.

Dislikes

WLB

Likes

Hardly anything to like about ZS. Probably the Cab facility is the only thing that seems on a better side

Dislikes

...10 am in the morning to 1 am in night, with still expectation to work even more. Salary: A lot of favouritism in terms of bonus and all, salary depends on promotion a lot and because promotion is all straight politics so salary gets impacted, overall for the kind of work done, salary is low. Promotion: Straight politics, if you manager wants, you can be promoted else no one cares for how good your review really is. A lot of politics here Job-security: No job security at all, whenever the team doesn't have much work in pipeline, they start reducing the headcount by putting people on a plan (PIP), have personally seen 3 cases in my team. Company culture: because of too much politics, it's extremely toxic

Likes

Flexibility in terms of working location, People so far have been good to work with

Dislikes

Working hours are too much- Can expect minimum of 11-12 hours on a regular basis, Pay and growth is not too much in the long run, promotions are all politics dependant and usually can expect in a minimum of 2.5 years

Likes

- Collaborative Environment - Competitive compensation and good appraisals (Minimum: double digit percentage for average performing employees as well) - Consulting flavour with client facing roles

Dislikes

- Poor Work life balance - Limited tech stack - Favoritism and politics at higher level (almost common for all corporates and not just limited to ZS)

Likes

High performance culture. Good facilities. Good pay.

Dislikes

ZS is Not for the faint hearted. It pays very well but is stressful and they make you work for it. For senior professionals, because they pay so high, you are likely to find it difficult to switch. But it's worth it.