Whirlpool Customer Success, Service & Operations Department Salaries in Mumbai

Likes

...ny's balance sheet and impact of one's role on the balance sheet (however minor it may be) is a great feeling 4) Compensation is decent (considering that it is in manufacturing sector ) 5) You get great products at a great discount and that too, without any limit on the number of products

Dislikes

1) Constant churn and layoffs - Lack of job security makes concentration on one's work a difficult task 2) Whirlpool Corporation's global HR policies are blatantly bypassed - one example is that employee's work timings are flexible as per the global policy, however, local HR tracks the timing of each employee and sends the sheet to the managers each month and employees who are not staying back post the office timings are called in on Saturdays. Another example is that employees who utilise their Earned Leaves are punished, the expectation is that employees have to apply for leaves but attend office without punching in. All employees are shown as having taken the mandated off days for record purpose only, whereas they have to come in to work and ensure that they have not marked their attendance. 3) Zero trainings over the past 6 years - If you are already skilled and trained, you can utilise those skills here, but forget learning and development 3) Work-life balance is a myth in many functions, some of the functions, especially manufacturing, are severely under-staffed and some are generously over-staffed 4) Life in functions other than Manufacturing is good - avoid a role in the manufacturing/operations umbrella (Including Supply Chain, Logistics, Manufacturing Engineering, Quality, Operations, Maintenance) 5) Absolute lack of cohesion between various functions means one is constantly on the run trying to undermine other functions and also defending one's own function against allegations by other functions - this time could be easily spent in doing something productive 6) There have been few instances where Safety has taken a back seat, giving priority to Cost over Employee Safety, this is not a norm, but has definitely happened

Likes

Salary on time but no job security. Company can fire you anytime whether you perform or not.

Dislikes

Management is rude and act like tyrant and always says either do this or leave the company. Doesn't matter if you outperform, job security isn't there. Also they keep on changing your shift, process and role however at the time of hiring they promise fixed shift.

Likes

Before joining whirlpool i was fit, then i got depression, high bp and nausea.

Dislikes

...ompleting 120-150% target for 3 months consistently you will get 6000 incentive. 12% of salary will be deducted from your ctc at the name of variable pay.. which you will never get 100%, even after achieving 150% target. So you will get increment and from you own variable pay. To work for whirlpool you have to waist 80000 rs to buy laptop. Whirlpool doesn't provides laptop. And yes since petrol is very cheap so you will get 2.5 rs per kilometer as compensation for your upcountry tour subjected to 》150 km. For food you have to manage dinner breakfat and lunch in 500 rs and yes you have to provide bill for that too. And work culture is great furst you will get half year target. Then they will revised it by increasing 50% . Again it will revise to 30% then again and again and again.

Likes

Whirlpool provide one of the best working culture,competitive salary as per trade ,you will have one of the best work life balance -very cooperative top management who are ready to listen to you & guide you on personal & professional front.

Dislikes

Salary structure is better than most of the companies but can be improved further by bench-marking on LG & Samsung.Second Bonus policy need updation.

Likes

Purely revenue based organisation..Few times employees themselves spent their own money for organisation revenue promotion and generation..

Dislikes

Poor Pay masters..Only revenue is the objective even in service department..Non understanding senior management..Poor Reimbursement and benefits policy..