VFS Capital Customer Service Representative salaries in Customer Success, Service & Operations in India

Likes

Nothing like that that I have seen

Dislikes

Monthly salary and incentive allowance are never available on time. There are fund problems most of the time in a year and the service of the company is so bad that even the old customers are switching to other companies

Likes

MD & CEO Mr Kuldip Maity is a very enthusiastic and excellent human being. Initially, the work culture is excellent and career opportunities are also very good for mid-level employees. Few of the HODs and senior management are very supportive and the management is always with the employees when they have any personal issues. The organization also rewards the employees for their good work and always creates a good career path.

Dislikes

There is a demonstrable lack of familiarity with the core aspects of the department's sector for some newly joined HODs. They also have shown little to no interest in acquiring the necessary knowledge and skills to effectively lead the departments. Engaging in gossip creates a negative and unprofessional work environment. They are creating a hostile work environment through negativity and putting down good employees which leads to decreased morale and ultimately employee turnover.

Likes

Culturally they believe in transfering their company's DNA to the newer generation. This said the company's promotors have best ensured that employees get a homely work environment. Company is also engaged into lots of social development activities which is very rare in other organisations of similar businesses, this reflects their commitment to society.

Dislikes

Every decissioning is enthroned on the COO who takes lot of time to give his decision whether positive or declined. There are instances where such decision go wrong due to the delay. COO being from none MFI background does hardly understand the essence of certain decisions taken so at times declines. Promoter needs increased involvement in daily working of the company so that COO's biased decision can at times be reaccessed for validity.