ValueLabs Customer Service Agent salaries in Hyderabad / Secunderabad

Likes

1)Pay is decent so do work as well. (One person in each project so everything mostly needs to be managed by oneself). Analyst is basically module lead position. 2) Bi-annual hikes. 3) WFH currently.

Dislikes

Leaves are less. No carry forward or leave encashment. No proper townhall with CEO. Top manager are mostly from non tech background who are working from 15+ years so it's difficult to make them understand. Appraisal is poor this time.

Likes

Salary on time. Service based company and whatever client project client also good and they appreciate our work but company management will never appreciate our work. Appraisal based on our performance.

Dislikes

Local people doing partiality. Basically outside State people faced this kind of issues. On boarding is not good and not given to training to new joinees.

Likes

Work Life balance, flexible work timing, permanent WFH, yearly 2 appraisals, package offered

Dislikes

No job security. have to work on a single project as hiring happens project basis. Learning new technology opportunities are very less. No tax saving scheme. No additional perks apart from CTC Medical Insurance plan is poor Managers will push you to work on weekends if there is urgent release even though you are on planned leave. Need to serve notice period of 3 months even though you are released from project which is frustrating if anyone gets new opportunities being on bench.

Likes

Work Life Balance was good. Compensation was good. The provide free food to employees, probably a selling point for bachelors trying to save money.

Dislikes

Work culture isn't great. Yes Sir culture prevails. No perks, bad health benefits. Work is mostly on dated technologies. Very little to no scope to learn.

Likes

The company's work environment is good. The company provides food and transport which makes you feel like you are at home.

Dislikes

The salary is low when compared to the work assigned. The appraisals are too poor. However, the most important thing this organization lacks is the concept of cross trainings. The management starts staring at you if they find you discussing about work from the other team.