Ups Logistics Customer Service Representative salaries in Mumbai (Updated 2025)

Likes

For career growth this place is really good, it has IJP system for internal growth so employees does not have to change his job for promotion.. overall working environment is good team and seniors are supportive..

Dislikes

Increment they is give is very minimum also employees will get hike on basic of their salary not on overall package so the hike u will get is will be less in comparison with other companies.. rest all is good

Likes

Good salary paid correctly every month. very good office location. Leaves are there but even difficulties in taking manager approval. They give free coffee, tea, some benefits you may like, nice new office, very fun events in office.

Dislikes

The work culture, mainly disrespect from manager and HR, any grievance we want to report, they foolish talk, HR not have understanding. Management does not know anything about technology manager working style or what they do on daily basis. There is less recognition I can see or some growth. The HR do lot of verfication checks before joining, we sharing documents multiple times. Monitoring is there, 6 months probation period is there, termination is there, favoritsm is there. There is lot of improvement require for them compare with IT industry. No job security, beware manager will toss you if manager diesntlike you ,he will put you to down,after 15 days ,HR will throw you in 7 days termination notice policy .If you are dont have another offer in hand, it may risk your career.

Likes

Well you will get ton of knowledge out there about operation as well how to handle customs and interactions with foreign countries customers.

Dislikes

Well they hire people on third party pay rolls and still they wait for a vacancy to hire a staff from third party even if she/he have all knowledge of operating system there .

Likes

Brand as ups express is good, process. Salary is good up to intl. Standard.

Dislikes

No motivation, no recognition, no system in place, except managent levels may get promotion, botom levels are treated like idoits by superior and cross functions. No integrity within the organization, UPS functions as an individual, departments, inferiority complex, not as an company. It's horrible to work under the standard, heavy workload, superior won't mind about staffs concerns, technically bottom level staffs are ignored.

Likes

Good salary paid correctly every month. very good office location. Leaves are there but even difficulties in taking manager approval.

Dislikes

Operation model like factory. There is no recognition I can see or some growth. Many applications, only you can take leaves only when your manager approve. Lot of horrible process and policies to floow. They do lot of verfication checks before joining. Monitoring is there, 6 months probation period is there, termination is there, favoritsm is there. There is lot of improvement for them compare with IT industry.