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3.8

based on 1.8k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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Mumbai
Customer Success, Service & Operations

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upGrad Customer Success, Service & Operations Department Salaries in Mumbai

based on 173 latest salaries
Designation Avg Annual Salary Open Jobs

Senior Associate

2 - 8 years exp. · Mumbai (19 salaries)
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₹5.2 L/yr - ₹8.8 L/yr

Admission Counsellor

3 - 6 years exp. · Mumbai (7 salaries)
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₹4.2 L/yr - ₹8 L/yr

15 job openings

Student Mentor

3 - 5 years exp. · Mumbai (6 salaries)
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₹3.9 L/yr - ₹6.2 L/yr

Program Associate

1 - 3 years exp. · Mumbai (6 salaries)
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₹5.1 L/yr - ₹7.2 L/yr

2 job openings
Starting your career? Discover upGrad fresher salaries in India

Academic Associate

1 - 2 years exp. · Mumbai (5 salaries)
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₹3.5 L/yr - ₹6.5 L/yr

Operations Executive

2 - 4 years exp. · Mumbai (4 salaries)
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₹2.9 L/yr - ₹4.3 L/yr

Student Support Executive

3 - 6 years exp. · Mumbai (4 salaries)
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₹4 L/yr - ₹6 L/yr

Team Manager

6 - 11 years exp. · Mumbai (3 salaries)
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₹10 L/yr - ₹15.2 L/yr

Associate Operations Analyst

1 - 3 years exp. · Mumbai (3 salaries)
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₹5.9 L/yr - ₹7.5 L/yr

Customer Service Associate

5 - 7 years exp. · Mumbai (3 salaries)
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₹4.8 L/yr - ₹5 L/yr

Customer Service Officer

6 - 8 years exp. · Mumbai (3 salaries)
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₹5.5 L/yr - ₹6.3 L/yr

Assistant Sales and Operations Manager

4 - 6 years exp. · Mumbai (3 salaries)
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₹6 L/yr - ₹8 L/yr

Senior Academic Consultant

2 - 4 years exp. · Mumbai (3 salaries)
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₹4.8 L/yr - ₹10 L/yr

Delivery Associate

2 - 3 years exp. · Mumbai (AmbitionBox Estimate)
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₹4.8 L/yr - ₹5.1 L/yr

Senior Executive Operations

3 - 5 years exp. · Mumbai (AmbitionBox Estimate)
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₹5.5 L/yr - ₹6.1 L/yr

Program Manager

5 years exp. · Mumbai (AmbitionBox Estimate)
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₹12 L/yr - ₹22 L/yr

Vice President Operations

14 years exp. · Mumbai (AmbitionBox Estimate)
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₹1.1 Cr/yr - ₹1.3 Cr/yr

Associate MIS Executive

9 - 10 years exp. · Mumbai (AmbitionBox Estimate)
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₹6.6 L/yr - ₹8.4 L/yr

Contact Center Associate

0 - 2 years exp. · Mumbai (AmbitionBox Estimate)
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₹3 L/yr - ₹3.9 L/yr

MIS Analyst

11 - 13 years exp. · Mumbai (AmbitionBox Estimate)
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₹8.6 L/yr - ₹10.9 L/yr

Last Updated: 7 Dec, 2024

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1w
a technical project manager
Deadend
Hi, I'm here to share a part of my journey from the past 12 years in my career, I started from a package of 3.6LPA in 2013 at iGate and due to a few bad decisions on my career and worthless advices from people who are always pessimistic about the industry, I switched two companies and landed in a start-up with 2.4LPA. I worked hard nearly 8-16hrs a day single handed researched, built and managed an entire vertical of a project for 8 years. When the company didn't value my contribution and thought I was too young to become a manager, I had a package of 6LPA and Senior developer in designation. I switched for obvious reasons to a TL role for 12LPA and now at the same company I'm a TPM on the basis of my contribution with 48LPA as a fixed component. I feel outclassed in terms of having a fancy CV with certifications, I feel like CTC has hit a peak with 48LPA being fixed and nearly 40% in Variable. Most companies are hesitant to hire me because of this. What should be my next move?
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Salary related reviews for upGrad

3.4

Rated by 72 employees for salary & benefits

Team Manager in Mumbai

Full Time

 · 

Customer Success, Service & Operations Department

2.0
  •  posted on 16 Oct 2023
1.0
 for  Salary and Benefits

Likes

You get salary on time even though salary is the same as last year

Dislikes

No value for good work, all they want is to make money, they disproportionately allow higher management to do no work at all, as a result the company is stagnant with no path breaking product from quite a while. They are always chasing running between different projects trying to package items in a way that get sales number instread of building what market might need. Higher management also doesnt have any vision, all they did was chase targets created on cloud and delivered them on cloud as well with no real ground work, the targets set were so high that people had to go on with dirty tricks to meet the ridiculous targets doesnt bring in any value they enjoy . As someone who has worked across multiple organizations

read more

Student Success Manager in Mumbai

Full Time

 · 

Customer Success, Service & Operations Department

3.0
  •  posted on 11 Oct 2023
1.0
 for  Salary and Benefits

Likes

The work profile was upto the expectation and colleagues are helpful. There is good scope for learning and skill development.

read more

Dislikes

...Managers don’t have time. Keep harassing students and employees for referrals. Salary is less and no increment.

read more

Customer Service Executive in Mumbai

Full Time

 · 

Customer Success, Service & Operations Department

5.0
  •  posted on 17 Feb 2023
5.0
 for  Salary and Benefits

Likes

Well it is an desk job so it is quite easy also and not so hectic just like a sales here it need a calm and patience person to be as you need to listen the customer problem poperly and need to provide them a resolutions.

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Dislikes

Salary is the thing that need to increase for this partcular job

AVP Study Abroad in Noida

Full Time

 · 

Customer Success, Service & Operations Department

3.0
  •  posted on 12 Jun 2023
3.0
 for  Salary and Benefits

Likes

No likes for Upgrad since value system is horrible .

Dislikes

Major dislikes includes salary benefits, frequent pushing for people on PIP,no designed KRAs for teams and internal politics leading to discomfort overall. Also value propositions for external customers is low and task in hand is more towards short term goal of collecting advance from users.

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Program Advisor in Mumbai

Full Time

 · 

Sales & Business Development Department

4.0
  •  posted on 15 Dec 2024
3.0
 for  Salary and Benefits

Likes

The company is definitely very good over all as they are quite employee centric and has a very healthy environment. Supportive managers and peers until you are intentions towards the company is good. For someone who is not serious I would still say that the company will take care of you but only till a specific amount of time.

read more

Dislikes

Compensation can be a little better

see more salary related reviews

upGrad interview questions by designations

Admission Counsellor (38)Academic Counsellor (12)Senior Associate (6)Senior Admission Counsellor (5)
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upGrad Salary FAQs

How much does upGrad pay per year?
The average upGrad salary ranges from approximately ₹1 Lakh to ₹3.6 Lakhs per year for a Intern and ₹52 Lakhs to ₹85 Lakhs per year for a Director Finance. Salary estimates are based on 173 upGrad salaries received from various employees of upGrad. upGrad employees rate the overall salary and benefits package 3.4/5 stars.
What is the highest salary in upGrad?
The highest-paying job at upGrad is a Director Finance with a salary of ₹52 Lakhs to ₹85 Lakhs per year. The top 10% of employees earn more than ₹18.58 lakhs per year. The top 1% earn more than a whopping ₹50 lakhs per year.
What is the minimum salary in upGrad?
Minimum salary at upGrad depends on the role you are applying for. For Associate the minimum salary is ₹3 Lakhs to ₹8.5 Lakhs per year, and for Admission Counsellor the minimum salary is ₹2 Lakhs to ₹11.1 Lakhs per year and so on.
What is the salary package for freshers in upGrad?
The average salary at upGrad for freshers varies from ₹1 Lakh to ₹3.6 Lakhs per year for Intern and ₹10.5 Lakhs to ₹16.4 Lakhs per year for Data Scientist.
What is the notice period at upGrad in Customer Success, Service & Operations Department in Mumbai?
According to AmbitionBox, 53% of the upGrad employees in Customer Success, Service & Operations Department in Mumbai reported a notice period of 1 Month, 28% reported a notice period of 15 days or less and the remaining reported other notice period durations. This is based on 167 responses on AmbitionBox in last 2 years.

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Average annual salary in Customer Success, Service & Operations department at upGrad , Mumbai is INRunlock blur . Salary estimates are based on 173 upGrad latest salaries received from various employees of upGrad.

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