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The Souled Store Customer Service Executive salaries in Mumbai

Annual salary range
3 - 4 years exp.
₹4.1 Lakhs - ₹4.3 Lakhs
Avg. annual salary
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Monthly In-hand Salary

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38% more than the average Customer Service Executive Salary in Fashion & Textile Companies for 3 - 4 years of experience

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Last Updated: 12 Mar 2023

Companies similar to The Souled Store for Customer Service Executive in Mumbai

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The Souled Store Customer Service Executive Salary

3 - 4 years exp. (4 salaries)

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₹4.1 L/yr - ₹4.3 L/yr

vs
Company name Avg Annual Salary Open Jobs
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₹1 L/yr - ₹6 L/yr

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21 job openings
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Tech Mahindra Customer Service Executive Salary

0 - 6 years exp. (373 salaries)

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₹1 L/yr - ₹7.4 L/yr

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Athena BPO Customer Service Executive Salary

0 - 5 years exp. (302 salaries)

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₹1 L/yr - ₹3.5 L/yr

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₹1 L/yr - ₹6.8 L/yr

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₹1 L/yr - ₹3.4 L/yr

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Customer Service Executive salary at The Souled Store ranges between ₹4.1 Lakhs to ₹4.3 Lakhs per year for employees with experience between 3 years to 4 years. Salary estimates are based on 4 latest salaries received from various employees of The Souled Store.

Experience wise The Souled Store Customer Service Executive salaries in Mumbai

Last Updated: 12 Mar 2023

Experience Avg Annual Salary
3 years (AmbitionBox Estimate)

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₹3.8 L/yr - ₹4.9 L/yr
4 years (AmbitionBox Estimate)

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₹3.8 L/yr - ₹4.8 L/yr

Similar Designation salaries in The Souled Store

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₹3.5 L/yr - ₹5.1 L/yr
Team Lead Salary
(5 salaries)
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₹1.92 L/yr - ₹4.55 L/yr
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₹2.2 L/yr - ₹4.1 L/yr
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₹2 L/yr - ₹4.2 L/yr

Salary related reviews for The Souled Store

5.0

Rated by 1 employees for salary & benefits

Full Time

 · 

Customer Success, Service & Operations Department

1.0
  •  posted on 17 Oct 2023

2.0
 for  Salary and Benefits

Likes

Lol. Nothing just full of useless overconfident bunch of managers and TL. Piece of advice - don't ever think of joining this mad place.

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Dislikes

Everything. Like just nothing is right here man. They will make you over work without any pay or anything. There are many good companies out there which has work life balance along with pay as well. DO YOURSELF A FAVOUR AND DO NOT JOIN THIS SHIT

read more
  • Salary - Poor
  • +6 more

Full Time

 · 

Customer Success, Service & Operations Department

1.0
  •  posted on 18 Jan 2024

2.0
 for  Salary and Benefits

Likes

Honestly, I don't like anything. The place is just pathetic and demotivating.

Dislikes

... the founder's level to the executives. Nobody wants to work in peace, no unity. Whoever is still working at this place is just for salary and WFH and trust me, they are ruining their mental health. 2. The manager Leora- whom you will never interact with after the interview. She does not even ask her team how they are doing. If you complain about any TL especially "Amina" she will get offended and take it personally. 3. The amazing TLs Amina and Velani- Amina is on vacation or out of the office all the time and I don't even know if she still works there or not. All she knows is to make a pout and give nonsense reasons for the things. Not helpful to the team as even she does not know what to do and what not. Velani on the other hand, just knows how to complain and make a foolish roaster. My suggestion is first to get yourself trained and know how to handle a team, then take the tag of being a team lead. No professionalism. 4. The only teams I liked were the delivery team and the refund team which at least have some unity and a good knowledge of the process. Vaibhav Joshi is the best mentor you will find there. Even the founders- specifically Rohin, do not know how to make things right. You cannot expect the employee to give 200% when you are at zero. 5. You cannot even put your point in this company. Your mouth should always be shut and just say yes to everything that is the only way to survive here. 6. They just know that you will do whatever they want and they just throw you here and there without your permission. The HR's does not even ask the reason for leaving the company. I have a lot of things to say but my suggestion is if you want peace of mind and growth, do not even think of joining this company. The place is a doom. I hope someday they will start taking care of manpower and get more professional. Joining THE SOULED STORE was the biggest mistake of my life. There is nothing like respect here.

read more
  • Salary - Poor
  • +6 more

Full Time

 · 

Merchandising, Retail & eCommerce Department

1.0
  •  posted on 06 Mar 2025

3.0
 for  Salary and Benefits

Likes

...zation, just like their organisational structure, their mentality is also small. As a reader you won't believe the firms attrition rate is higher than the industry standards, their Co-founders are unfit to run an organisation like TSS and my suggestion to them was start from the bottom level in their professional lives soo that they know what it feels like an employee at their firm Apart from a few understanding colleagues, nothing is worth investing your time here just for the sake of salary. Not sure if the founders are delusional or blind to everything that happens. No matter how hard you try, how much you give for the company, all you'll ever be is a Slave. Pathetic work culture, inexperienced senior. They don't know how to resolve team issues. They only know how to give warning letters and PIP letter on little mistakes. No job security. Too much politics. Founders are also involved in that. No training, no appreciation.

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Dislikes

Okay, I have a lot of things to start on. Let's go point by point. 1 Overconfident bunch of managers and TL's. Ronit Chodankar is most toxic so called manager you will ever come across in marketplace team. He doesn't have any work experience of being manager in his entire work history. My suggestion is to get yourself trained first before leading a team & then take a tag of being manager. 2. Work structure is worst in this team there is no SOP or KRA given. Teammates are uneducated mostly 10th fail people shifted from the company’s factory to online department. They will never support you when it comes to work literally you will have to beg them. They will switch off their phone when help needed. Since they are old people in the company they have a unity & support from co founders directly. So you will be never accepted in the team. They expect you to be available on every Saturday 3. Teammates will give all the negative feedback to the manager. They will torture you to the level that you yourself resign. They will bombard you with multiple task in a day with unrealistic target to achieve. 4. Appraisal are based on the feedback received from the teammates & not on your work. 5. Even after completing 1yr in the company they will give you 2 ka rating which means PIP so forget about getting a decent hike. Finally you will be thrown out of the company without giving honest feedback on your work. It's extremely difficult to work with this team you will loose your mental peace for sure. 6. The whole foundation of the company is based on lie. Kindly connect to ex employee of this team on linkedin before joining. Els you will regret. 7. You cannot even put your point in this company your mouth should be always shut & say yes to everything that's the only way to survive here. This company doesn't care about your decision of leaving the company they only want profit for the company. 8. Jyoti Soni is one of the worst HR you will ever come across. Riya Narvekar is kid who really needs to grow as adult to be in that position first she is just a puppet of the manager. Her life goals are only to enjoy her time here & not to be true to her role. Worst experience ever with such HR. 9. I have lot of things to say but if you want mental peace & growth don't even think of joining this company. The place is doom. Joining THE SOULED STORE was biggest mistake of my life. There is nothing like respect here.

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  • Skill development - Bad
  • +5 more

Full Time

 · 

Merchandising, Retail & eCommerce Department

1.0
  •  posted on 01 Aug 2024

4.0
 for  Salary and Benefits

Likes

Salary is on time

  • Salary - Good

Dislikes

Founder doenst care about thier employee. Feels they are labours. You will not be listned as he only cares about customer and profit. I joined in delhi ambience mall attrition is very high. Nobody stays more them 3 or 4 months. Think twice pls

read more
  • Skill development - Bad
  • +5 more

Full Time

 · 

Customer Success, Service & Operations Department

1.0
  •  posted on 18 Jan 2024

2.0
 for  Salary and Benefits

Likes

Colleagues. That's it

Dislikes

Ah, where do I even start. Apart from a few understanding colleagues, nothing is worth investigating your time here just for the sake of salary. Not sure if the founders are delusional or blind to everything that happens- especially in the Customer Experience team. No matter how hard you try, how much you give for the company, all you'll ever be is a Slave. When it comes to handling volumes of queries, you will always be a part of the "team", but God forbid, if you fall sick or have an emergency in the family, you are suddenly not a part of the team! When I joined, they said it'll be a 5 and half days week, but when the Rollercoaster roster will be made you'll see you might even work for 6 days straight, don't even get me started with the shift timings.. almost every other day, there will be shift extension due to "low team strength" which could be easily avoided if the agents were given exceptions once in a while when it came to week offs. Like you won't be able to even plan a vacation, cause you won't know when "the team" will need you. One TL is always having week offs or comp offs, and even when she has her shift, you'll have to fight heavens to get a hold of her. The other obnoxious, being an agent herself before being a TL, she was expected to at least recognize the hardships the current agents go through.. but no! She was busy being a "dictator", you are sick- send medical documents, I mean are you for real? Unplanned leaves are called unplanned, because no one expects themselves to be sick at a given point of time! And I speak for all when I say this, if agents were treated with a little bit of understanding, there would be zero unplanned leaves. But no, they are way too busy playing TLs and taking advantage of their roles rather than actually doing their jobs. The department will always be short staffed, either because people will leave the job or because they will lay off people just like that! And the worst is this letting go attitude. They are ready to let go of team members who are actually good performers, than negotiate or find solutions to why the people leaving the company. Almost throughout the year, you'll find ads for recruiting CE agents, why? Because a permanent solid team is difficult to maintain than hiring people for the sake of listening to customer issues.. The only way you'll survive in this company is by being puppets and being highly unempathetic towards anyone and everyone. If this persists, the company will soon have to do a lot in maintaining an online image, not sure about the other departments, but CE team is a mess you'd not want to dip your legs into. Don't let their Instagram handle fool you, the SM team is doing a good job! But all that glitters is definitely not gold

read more
  • Salary - Poor
  • +6 more
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The Souled Store Customer Service Executive Salary FAQs

What is the salary of Customer Service Executive at The Souled Store in Mumbai?
The average salary of a Customer Service Executive at The Souled Store in Mumbai typically ranges from ₹4.1 Lakhs to ₹4.3 Lakhs per year, depending on experience (from 3 years to 4 years).

The top 10% of Customer Service Executive in Mumbai at The Souled Store earn more than ₹4.3 Lakhs per year, and the top 1% earn over ₹4.3 Lakhs per year. Customer Service Executive Salaries at The Souled Store can be higher or lower depending on factors such as the specific team, level of experience, and additional benefits like bonuses and stock options.

These estimates are based on salary data submitted by 4 The Souled Store employees in India.
What is the estimated take home salary of a Customer Service Executive at The Souled Store in Mumbai?
The estimated take-home salary of a Customer Service Executive at The Souled Store in Mumbai typically ranges from ₹30,686 to ₹31,990 per month. This is based on the average salary range of ₹4.1 Lakhs to ₹4.3 Lakhs per year for employees with experience ranging from 3 years to 4 years.The take-home salary is calculated after accounting for standard deductions such as taxes, provident fund (PF), and insurance. Salary estimates are based on 4 salaries received from various employees of The Souled Store. Check how we calculate in-hand salary with our in-hand salary calculator.
What is the salary of a Customer Service Executive in companies similar to The Souled Store in Mumbai?
The salary of a Customer Service Executive at companies similar to The Souled Store in Mumbai varies, depending on the role, experience, and company size. Here are the typical salary ranges:

Concentrix Corporation ₹1.0 Lakhs to ₹6.8 Lakhs per year
Tech Mahindra ₹1.0 Lakhs to ₹7.4 Lakhs per year
Teleperformance ₹1.0 Lakhs to ₹6.0 Lakhs per year
Epicenter Technologies ₹1.0 Lakhs to ₹3.4 Lakhs per year
Athena BPO ₹1.0 Lakhs to ₹3.5 Lakhs per year

These companies, which operate in similar sectors, offer competitive salaries, although the range can vary based on the company and individual experience levels.
How the salary growth look like for a Customer Service Executive at The Souled Store in Mumbai?
The salary growth for a Customer Service Executive at The Souled Store in Mumbai depends on factors such as experience, performance, and promotions. On average, a Customer Service Executive in Mumbai can expect the following growth trajectory at The Souled Store:

Experience Average Salary Range
3 years ₹3.8 Lakhs to ₹4.9 Lakhs per year
4 years ₹3.8 Lakhs to ₹4.8 Lakhs per year
and so on.

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The Souled Store Customer Service Executive salary in Mumbai ranges between ₹4.1 Lakhs to ₹4.3 Lakhs with an average annual salary of ₹unlock blur. Salary estimates are based on 4 The Souled Store latest salaries received from various employees of The Souled Store.