Testbook.com Senior Customer Service Executive salaries in Navi Mumbai

Likes

Culture of the company is good Up to date in things like salary and appraisal All festival celebration Lots of parties, birthday celebrations

Dislikes

Unprofessional manager's If managers think there's no urgent work for you, then there's no real work; otherwise, any task you do is just time-pass. Promotion only if you are polite with managers otherwise, no chance. Even with manageable workloads, you won't be able to take Earned Leave.

Likes

You will get a good salary according to the Market demand.

Dislikes

No security of job, No worklife balance Timing stretch a lot on a daily basis Worst culture Total waste of time, you can develop your skills or can't learna new things over there.

Likes

The dress code is informal

Dislikes

.... There is a communication gap and constant blame games between different teams. They make employees work on weekends and don't give them salary comp off for that. When I left, I was entitled to receive comp off for weekend duty, but a few days before I left, they changed the policy and didn't even inform me. When I asked for the comp off at the time of f & f, they said I was not eligible because the policy had been changed. In the beginning, they say something, but as you start working there, they give you a lot of mental stress and harassment as if you are in school. I would not recommend joining testbook if someone wants to work in a healthy and positive work environment.

Likes

my work was the only thing i liked there thats why i was adamant to leave my work but they forced me to leave for no valid reason stated.

Dislikes

everything is 0 about testbook. except for my writing/editing work. salary, promotions, work culture, work life balance, team, seniors, etc. i was forced to quit my job as per senior's instructions, without any valid reason stated. one fine day i got a mail about my last day at work. this broke me in and out as i had no backup no plan b nothing, nonetheless, i had just got married last month then. i was devastated and this took a toll not only mentally but physical health as well. it took a huge amount of time for me to get back on track with my life.. am still hunting for a decent good job. i would never forgive nor forget anyone on testbook. my blood boils when i think of those days last year this time around.

Likes

Flexible timing. No question asked Timely salary Unlimited Beverages

Dislikes

Company has no mission and vision. Management does not have proper planning. They execute things without thinking. No office maintenance. High attrition rate You can be fired anytime without giving notice. Departmental level teams and inter department interaction does not have synergy because there are no leaders in the company. Managers are given responsibility but no authority and accountability. Even a small decision or approval is required to be taken from HOD