Tata nexarc Customer Success, Service & Operations Department Salaries in Mumbai

Likes

Weekoff Salary Insurance policy

Dislikes

No job security,shocking from Tata group perspective No motivation and learning They feel you like you are not part of the company Managers with no understanding of B2B We feel unsecured about the job Partiality No promotion and career growth

Likes

Salary on time 5 days working

Dislikes

Too much politics. Managers always do favoritism. Just because of this favoritism they are forcefully shifting operations or customer suceess employees role or cluster Delivery managers employees to the Steel sales without their consent. If you will deny for it they will ask you to leave the organisation. At that moment HR will also deny to help you out. Company don't have any strong product or vision. Senior Management or city manager & Regional level Managers employees are just enjoying their paid holidays here without any work. They are just busy in doing favoritism for their favorite employees. I will not recommend to join here. For customer success roles they hire for support team but suddenly ask you to do 25 per day physical cold calls on the market and generate leads for sales. They don't have any defined SLA and KPI. Also not sure about the future of the Company. I will strongly recommend you guys please don't join this company if you don't have any experience in buttering the managers and their licking..

Likes

Paid Salary on time.

Dislikes

It does not provide you job security. After a year of joining they asked 95% of the employees to leave as their business model was changing. And they did not take genuine and transparent efforts to place the employees in other TGCs. Not sure if they again change their business needs & layoff the rest 5% employees also. Will not recommend it. Rather go for other better start-ups atleast they give you job security and satisfaction.

Likes

Only the name TATA

Dislikes

... holding it back because no one honestly thinks to drive it through the success. Each one of the senior management personnel just ensuring that there salary gets credited each month. If you think you work hard then they will break your entirely with toxic culture and office politics. No any mechanism available to deal with it, HR dept. acts so poor while you connect to them regarding your observation on inappropriate culture and misconduct. If you are not expert in licking, then you will be thrown out or they will make sure you to get separated. Absolutely they don't give a damn what skills you have and how you leveraged your connections to perform well, they treat you like a threat. They are miles away from creating a successful B2B plateform. There are fundamental issues with this organisation. Each employee act as they are industry experts, Tata management should have asked them why their sales figures taking deep dive after spending millions. I suggest not to consider this organisation for your career aspirations, particularly if you cones from steel background.

Likes

Policies are good. work life balance and salary structure, perks are good.

Dislikes

Management is confused on the way forward. There are too many trial and errors. Layoffs are very common and one could get sacked within 6 months of getting hired. The coordination between business and central team needs strengthening.